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Business Profile

Training Programs

HeartStart Training

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HeartStart Training's headquarters and its corporate-owned locations. To view all corporate locations, see

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HeartStart Training has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 13th 2025, I purchased a *** for healthcare providers renewal course from Heartstart Training. I currently hold a valid, non-expired *** certification through the ******************. At the time of registration it was not communicated that ****************** certificates were invalid and would not be accepted for the renewal course. When I arrived for my scheduled course, I presented my valid *** ******** certificate. The staff member at the front desk informed me that I would need to pay an additional $20 fee because my certificate was not issue by the ***. I was not offered any alternatives or clarification. The interaction felt dismissive and unprofessional. When I declined to pay the extra fee, I was told that I could not receive a refund, despite having just purchase the course the previous day. I need this certification asap so I will be going somewhere else.

      Business Response

      Date: 08/26/2025

      Morning,

      On our website on our calendar page we have it posted what are you requirements. Also when you click on *** Renewal class it also lets you know that a valid *** card is required. 

      Those screenshots are provided in attachments

      MY name is ***** ******** owner of ********** ,the instructor for *** class of above student,upon arrival all students are advise to produce a current ***  card and current E-book 2020 G ,she was shown on  website as well she stated that her card was valid , refused to take class and walked ,was advised of our no refund policy

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