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Business Profile

Organs

Viscount Organs US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Organs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought an organ in February 2024. There was a partial delivery, minus speakers. There was an overpayment.I was told around Mar h that the speakers would be delivered soon, and the overpayment refunded. I contacted the business multiple times and was told the overpayment would be taken care of. I no longer want the speakers, after 18 months of non-delivery. Part of the motivation in getting them was to also use for my child for a sound system when gigging. We have bought other equipment to use because of the lengthy delay. The reason a complaint was not filed earlier is because there seemed to be agreement that this would be made good. I have seen a pattern of non-response, and after a set abd agreed upon deadline was missed, Friday, I offered a chance for a conversation in *** of a complaint on Monday. I was told I would be called back that day. This did not happen. A second staff member said he would contact me with additional questions they have on Tuesday. This did not happen. At the same time, the refund on speakers seems to be being denied- which is new. A note- the payment was greater than the disputed amount (5070 is the disputed amount)

    Customer Answer

    Date: 07/27/2025

    At this time, I have been contacted directly by Viscount Organs US regarding complaint ID ********, however my complaint has NOT been resolved because

    I am awaiting returning home to view receipt of check, and the final tuning and voicing of the organ has not occurred. 

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *** ******-*****

    Customer Answer

    Date: 08/17/2025

    At this time, I have been contacted directly by Viscount Organs US regarding complaint ID ********, however my complaint has NOT been resolved because:

    while the money portion has been resolved, I have not yet received the tuning and voicing promised.  They stated it would be done this summer.  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *** ******-*****

Viscount Organs US is NOT a BBB Accredited Business.

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