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Business Profile

Security Consultant

APCo Security Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a long-time customer of ********************** and have spent a significant amount of money on their products and services for my business. Recently, my security cameras began experiencing problems that require support. When I reached out for help, it took over 10 minutes just to get basic attention, and I still did not receive a proper solution.Given the substantial investment Ive made in their equipment and service plans, I expect prompt and professional supportespecially for a security system that protects my business. Instead, I encountered dismissive responses and no clear plan to resolve the issue.Desired Resolution:I request that Apco Security Solutions promptly address and fix the camera problems at no additional cost and improve their customer service standards so that other customers do not experience similar delays and lack of assistance.

    Business Response

    Date: 09/22/2025

    **** ******* Pres. APCO SECURITY SOLUTIONS 

    This is a false business complaint, the person doing the complaint is the son of the owner. The owner is ****** and had an outstanding balance do to us few years back for alarm central station monitoring and refused to pay and was put into collections . He never paid the money owed to us so we decided not to pursue any legal action La and decided not to do business with them anymore. We did the original install for this customer on 10/10/2017 and he never had a problem up until now. We refused to service this customer do to non payment which I will be attaching the outstanding bill that was due. He now is looking for service in September of 2025 as If we forgot the collection that was due . So now after numerous texting and refusing to have him as a customer because of non payment to us hes trying to have us look like the bad ones. Im in business over 2.0 years and dont have 1 complaint as you can go look everywhere. Now I have a customer that has his son writing us up because he dont realize his father the owner best is for over $500 . So please review everything including invoice i walked away from not to do business with a customer like this . Please feel free to reach out anytime.

APCo Security Solutions is NOT a BBB Accredited Business.

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