Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bakery

The Cake Chef Cookie Jar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday 11/29/2022, I was in the ****** *** location of the Cookie Jar. My daughter was missing her Dad, my late husband, he would always get her cookies when he came home after business trips. We go and order cookies and 1 cupcake to leave near my late husbands memorial, we go to pay and the girl behind the counter says they dont take swipe credit cards. I asked why? Its a debit card with my name on it. She says the only thing they swipe is **** Gift Cards. I asked for a manager and a girl name ******** says that its for safety. So there is more fraud with **** gift cards and Apple Pay then any other forms of payment but they dont accept a **** debit card that has to be swiped. I work with the state and we address fraud, so I know that swipe % of fraud is minimal compared to **** Gift Cards to pay and Apple Pay. I asked the manager if she is going to cover the *** charge and she laughed and said NO. So I left to go to the ***, with my daughter crying because she thought I wasnt getting cookies and the cupcake. I walk to ********** let me mind you I have extreme lymphedema and a short walk is extremely brutal to my legs. I use the *** and come back. When I get back I see the girl behind the counter about to put back the cupcake. Never once did I say I wasnt coming back. I asked for a business card and the manager gives me a post it with just a 1st name listed. My card has my name on it, its the card that my late husbands Social Security goes on for my children. Asking for proof of ID is more fraud protection than taking **** Gift Cards and Apple Pay. I also asked for the signage that stated no swipe Debit cards, they have signs that say **** accepted but nothing about non chip cards.

    Customer Answer

    Date: 12/24/2022

    Better Business Bureau:

    At this time, I have not been contacted by The Cake Chef Cookie Jar regarding complaint ID ********.

    Sincerely,

    ****************************

The Cake Chef Cookie Jar is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.