Complaints

This profile includes complaints for PepsiCo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PepsiCo

  700 Anderson Hill Rd Purchase, NY 10577-1401

• 

  PepsiCo

  1308 Frank Andrews Blvd Ste 606 Alexandria, LA 71303-5675

• 

  Pepsi Cola of Texarkana

  3005 Magnolia St Texarkana, TX 75503-3720

• 

  PepsiCo

  801 W Birchwood St Morton, IL 61550-9613

• 

  PepsiCo

  226 Lee Hwy Roanoke, VA 24019-8513

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear representatives of The Better Business Bureau of *******,Happy Thanksgiving! My best wishes to you and your family.I hope you are doing well in ******** and I hope that you are healthy and safe from Covid19. I'm writing to you because I would like to file a complaint against the juice company Tropicana, Pepsico **** I can't take this problem any further.I bought 6 plastic containers of juice from this company in one of the stores in ************* around the month of August, the juices didn't taste good, they irritated my stomach badly, I contacted them about this, they told me that they were going to replace the juices and they were going to send me the replacement coupons to replace the defective juices..I have been very nice, kind, respectful and polite to them. I called them many times, I have left numerous messages in their phone number in The State of ******** asking them to send the coupons to replace the defective ones, they promised to send them but they are sending them to me. First,they told me that they were going to send them but I never got them. They sent me an email message telling me that they have the wrong address but I provided my address several times but they are not sending them to me. I can also accept a refund of $27 Dollars for the 6 juices.All done concerning this matter will be greatly appreciated.You can call me at ************. Please send me an email message and I will send you the supporting email messages.Kind regards,***************************

  Business Response

  Date: 11/28/2022

  A representative from PepsiCo HQ reached out to the PepsiCo Consumer Experience team and confirmed that the team is re-sending coupons to ******************** via *** Signature Required on 11/28/22. 

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved but I need to get a *** Tracking number for the package and to be sure that  they are sending the 6 replacement coupons. Please tell Tropicana& Pepsico to be sure that the coupons will cover the full value of each Tropicana Orange juice. I will close the case when I get  the package and I have reviewed the coupons value.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  pepsi doesn't stand to their promise . i have been out of co2 for almost a month and i made so many callas and sent so many email to resolve this issue and it seem no one care . they care about keep raise their prices and give their customers the worst service and put us in a lot of stress doing business with them

  Business Response

  Date: 11/07/2022

  A representative from PepsiCo HQ reached out to the Pepsi distributor in ********, *****. It was confirmed that *************************************** will be reaching out to the customer to have CO2 delivered to the business owned by ******************.

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For PepsiCo customer account number ******* ****** Coeli Parish - We have a credit owed to us from 2021 when we had our festival. Two invoices show this on our PepsiCo account invoice # ******* for ($41.17) and invoice #******* for ($92.14). These credits equal ($133.31) and I will submit the details from our PepsiCo page. For our festival in August of 2022, I deducted that credit from the amount due and included the invoice numbers with the check which was marked as Paid in Full. I received a notice that $133.31 remained due. I submitted a dispute online immediately after and it was closed. I emailed customer support and was told to resubmit the credit request which I did...I never heard back but received another request for payment. I called the customer service line and waited for about an hour on hold until someone answered on October 4, 2022 at 2:10 pm EST - that person told me we did have a credit that had "accidentally" been written off but that they would credit us after October 10th when system was done with "maintenance". She assured me that our account would have a zero balance. I then received another email with the $133.31 due on October 19, 2022. I called immediately and had to wait on hold for 2 hours and was hung up on after being put on hold, called back and got through to a representative named *******. I asked her not to put me on hold and explained the situation. She could see the credit from ***************************************************************** a case number ******** and that it should be fine within ***** hours. I have received 2 emails since and I have exhausted all remedies provided by the company. I want something from them in writing that says our account has a zero balance and that the amount owed to us from 2021 has been credited. I will attach relevant documentation and my numerous attempts to contact this company via email and my notes and dates from phone conversations.

  Business Response

  Date: 11/07/2022

  A representative from PepsiCo HQ reached out to the *********************** for more information. The *** confirmed that they have correctly adjusted off the $133.31 remaining balance so that the customers account is now clear effective Friday, November 4th. They also confirmed that they will have someone contact the customer to let them know their account is clear and apologize for this inconvenience.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Muscle Milk protein powder in July 2022 on Gatorade website. I received a confirmation email and *** tracking number. Upon clicking on the tracking number *** site states order cannot be found. I reached out to Gatorade customer service online to inquire about my order in August 2022. I received an automated email acknowledging that they received my inquiry request. I hadn't heard anything yet so I submitted another order inquiry this month of October 2022. I didn't get any response back so I decided to call as well. Upon speaking with Gatorade customer service, a representative submitted my inquiry, the next day I got an email from a Pepsi Co rep stating I would have to get a refund from Amazon. I tried to reply back that I didn't purchase my order from Amazon but my email wouldn't send. I called again and was told that a case manager would call me back no later than two days. It has since been three days from that phone call and still no word from a case manager or anyone. I would desperately like a full refund. I purchased this protein powder for my husband who is currently deployed over seas. The customer service and lack there of has been a slap in the face of me as a consumer as well as my husband, a U.S. soldier serving his country. I made my purchase in July and it is now October with no word or product. Please help to make this right. Thank you.

  Business Response

  Date: 10/24/2022

  A representative from PepsiCo HQ flagged this note to the fulfillment team managing this program. It was determined that there was no shipping address included on the order. A refund is being processed for $49.99.
  
  ********
  
  Tracking: **********************************************************************************************************

  Customer Answer

  Date: 10/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. However I will add that there was indeed a shipping address on the order as you can see in the attached file. So this is a poor excuse for not fulfilling my order. I will accept the full refund. I will reach out again if I do not get my full refund. 
  
  Sincerely,
  
  *************************
  
  
  

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Delivery issue - We are scheduled for the deliveries on Wednesdays whenever sales person puts the order in on Mondays. Too often, driver never shows up, or shows up before our store hours and just leaves before we open. When we find out, they always end up re-scheduling to later days or following week.2. Communication issue - No one is available to resolve the issue that they created. You call the sales person who refers to delivery manager or regional manager who does not get back to you. We tried to call the warehouse or main office to find out the problem, but but the number provided as the local contact number does not work. I called ************* which is the main number in the listings and all their invoices as well as this BBB website, and the number does not work when you try to follow the directions to reach the customer service or operator, it tells you it is not recognized number, or gets disconnected after the ring. I tried all day, and even the manager I spoke to finally said the number doesn't work. 3. Customer complain/customer affairs - I tried to file a complaint or find a solution and tried calling through HQ ***** numbers. Every ***** number I called ended up with "Pepsi Direct" customer service regardless of the issues. Every time I called, I got a different ***** number to call, and they all ended up with difference customer service representatives who was not for the customer complaint or resolution. ********************** is a major global company. How do they get away with this? All these people on payroll, not a single person to handle a customer issue for a small business. It is absolutely incredible.

  Business Response

  Date: 10/14/2022

  A representative from PepsiCo HQ reached out to the team in ******-**** for more information and will follow up with the customer as soon as possible.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband went to target and bought the life water and it didn't taste good too him and it was a big bottle for $5.00 dollars. We want our money back from the water. We are recovering from covid and we have oxygen problems and we are on social security disability. We are a disabled couple. We don't want a gift card. We just want a refund check. Resolution, we just our money back. Thank you.

  Business Response

  Date: 10/05/2022

  A representative from the PepsiCo Consumer Experience team reached out to *** ******** via phone and email and requested a call back so that the team can further assist her.

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  *** **** * *** ******* **** *** ******** **** ********
  *** ********** **** **
  ***** ****** ****** *******************************
  ***** ********** ******* *** **** **** **

  
  

   

  The company never got back to me or called me. They never gave us our money back or the coupons. Thank you 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 10/18/2022

  A representative from the PepsiCo Consumer Relations team spoke with *** ******** on October 13, 2022 at which time she accepted coupons.

• Initial Complaint

  Date:08/25/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refer to Case # ******** I have twice been told I will receive a coupon or rebate for a 24 pack of Diet Pepsi. I have not received anything to date. I am moving now. I want Pepsi to honor their offer.

  Business Response

  Date: 08/25/2022

  A representative from PepsiCo Headquarters reached out to ************** and left a voicemail. Coupons will be re-sent to ****************** address via **** The team apologizes for the inconvenience.

  Customer Answer

  Date: 08/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************