Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Stofa's Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding ***** Auto Service.Timeline and charges - June 6, 2025: The shop replaced my vehicles auxiliary battery for $135.59. The auxiliary battery failure warning reappeared the next day. The shop initially said the battery was defective and ordered a replacement.- Subsequent visit: The shop then reversed course and said the prior failure was not due to a bad battery, and that diagnostics were required. We scheduled a diagnostic appointment.- July 22, 2025: The shop performed diagnostics and billed $375.73. I was not provided a written estimate, a time/cost cap, or a policy stating they would stop and obtain my authorization before continuing beyond a certain number of labor hours.The shops findings were inconclusive. The invoice stated:Needs signal activation module. May need to diagnose further after we install new module if problem still there.I was asked to purchase an approximately $1,000 part primarily to test whether it might resolve the issue, with no assurance the problem would be fixed.Additional concerns - The shop told my credit card company that the diagnostic charge had been discounted. That is not accurate. I asked for a discount and was refused.- The posted labor rate on June 6, 2025, was $119/hour and on July 22, 2025, it was $139/hour. I received no prior notice of the *********** date, I have paid $511.32 ($135.59 + $375.73), the warning persists, and the cause remains undetermined.Why I am seeking BBB assistance - No written estimate or clear authorization checkpoints for diagnostic time. - The shops diagnosis was inconclusive, yet I was asked to fund an expensive part installation to see if it might solve the issue.- The statement to my card issuer that a discount was provided is inaccurate.Requested resolution - Refund the $375.73 diagnostic charge, given the lack of written estimate/authorization for extended diagnostics and the inconclusive result.

    Customer Answer

    Date: 09/05/2025

    Better Business Bureau:

    At this time, I have not been contacted by Stofa's Auto Service regarding complaint ID ********.

    Sincerely,

    **** ***

Stofa's Auto Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.