Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contractor did not complete contract including painting exterior doors, Hvac system incomplete, Water leaking in multiple areas in basement, Paint damage to concrete work, Exterior trim not trimmed, Paint work and drywall not completed in a first-class, good and workmanlike manner, plumbing issues leaking and not completed in a first-class, good and workmanlike manner. Wood trim around windows was not first rate quality materials. Contractor has been paid in full and refuses to complete work listed in contractor or honor warranty.

  Business Response

  Date: 08/05/2025

  Thank you for the opportunity to respond to the complaint filed by Mr. ****
  ****** regarding our work on his newly constructed home. Regrettably, this complaint does not come as a surprise.  The challenges we encountered during this
  project extended well beyond the usual construction or scheduling concerns.
  Throughout the course of the project, the behavior of the homeowner and other
  family members included repeated confrontations, condescending communication,
  and disrespect toward our team—creating a difficult and, at times, hostile work
  environment. These circumstances led to multiple employees and subcontractors voicing
  concerns for their well-being. Some ultimately refused to return to the job
  site. In order to protect our team and ensure the project's completion, as
  detailed in a letter we provided to Mr. ****** in late 2024 (attached for
  reference) it was necessary for me to enforce a contractual policy limiting
  direct interaction between the homeowner and on-site personnel. I have never
  had to implement this policy, and it was not a decision we took lightly, but it
  was necessary to maintain a safe and productive environment. Despite these challenges, we remained committed to delivering the home to
  the agreed-upon standards. We responded professionally to concerns raised
  throughout the process and made every reasonable effort to fulfill our
  contractual obligations. With respect to the specific issues raised in Mr. ******’s complaint, we
  acknowledge that, like most new home construction projects, some post-turnover
  punch list items remained. Some of the items mentioned in the complaint are
  accurate, while others appear to be exaggerated. Unfortunately, due to the
  ongoing pattern of hostility at the site, I no longer have employees or
  subcontractors willing to return to address these items. In an effort to resolve one of the issues, I personally returned to the
  property two weeks ago to install a part for the exterior spigot. However, I
  was met with such disrespect and hostility from Mr. ****** that I was forced to
  leave without completing the installation. If I am not willing to subject
  myself to that treatment, I cannot in good conscience ask my team to do so. We have
  had over 35 years of successful homebuilding. 
  Our success is based on delivering high quality products and providing
  unsurpassed customer service.  We work
  very hard, thinking about our customers' needs, and doing whatever it takes. Mahoney Design & Build, Inc. strives to maintain
  an environment free from discrimination and harassment, where employees treat
  each other with respect, dignity and courtesy. 
  We expect the same from our customers, suppliers and vendors.  While we regret that the homeowner has filed this complaint, we stand by the
  actions we took to protect our employees and complete the home under
  challenging conditions. We are proud of the final result and the
  professionalism our staff demonstrated throughout the project. Sincerely, Timothy *******