Complaints

This profile includes complaints for Tutor.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tutor.com, Inc.

  555 West 18th Street, 3rd Floor New York, NY 10011

• 

  Tutor.com, Inc.

  550 Pharr Rd NE # 200 Atlanta, GA 30305-3433

• 

  Princeton Review

  301 Dominik Dr. College Station, TX 77840

• 

  Tutor.com, Inc.

  817 West Peachtree Street Atlanta, GA 30308

• 

  Princeton Review

  2176 Shattuck Ave Berkeley, CA 94704-1307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my child's enrollment in online ACT Essentials Course offered by The Princeton Review in July 2024. As a part of this package, the child was also supposed to get access to online study material for SAT and ACT (videos, practice exams, practice quizzes, chapter drills, etc.) for self-paced study for 365 days. The Princeton Review secretly ended this access before 365 days. I had sent a complaint to The Princeton Review (TPR) about dissatisfaction with the quality of teaching in the online course. *** responded on July 10, 2025 saying that access to the material for self-paced study for SAT and ACT was extended until August 31, 2026 as per my request. *** betrayed again. The study material is not accessible in the online account at ***'s web site at all, and we are shown options to pay for various programs. *** should extend access to the study material for SAT and ACT until August 31, 2026 to resolve this complaint. Email is the best option to contact me.

  Business Response

  Date: 07/22/2025

  We apologize for the confusion over your online access extension. Online access starts 10 days before the start of the course and lasts one year--your course started on 7/22/2024 so online access began 7/12/2024 and was set to expire on 7/12/2025. On 7/4/2025 you requested to extend your online access which we offer as part of our satisfaction guarantee. We extended access for an additional one year to 7/12/2026. We apologize this timing was not explained clearly when the one year access extension was provided.

  Our team has reached out to you to discuss this situation and will work with you to resolve this situation.

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter signed up for the 1450+ SAT Review course. The course guarantee states that her score would increase 150 points. The ** administers 4 practice tests. The results of the final test were lost for months and PR could not tell us how she scored on the final practice test.The guarantee stipulated that she had to take the SAT by the recommended date. However the recommended date was completely full for all SAT tests up to 100 miles from our location. As such my daughter took the SAT a few weeks later. PR said that they wouldnt honor their published refund policy because she did not take the test on the recommended ******* daughter is an honors student at a very academically progressive school. The guarantee shouldnt require that the child sit for a test that they cant register for. It feels like a scam.

  Business Response

  Date: 12/24/2024

  We've reached out to the customer to see about having them repeat the program again as they requested. 

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting that my online Careers account (that this company requires you to signup for/create in order to apply for jobs) to be deleted or deactivated prior to 11/08/24 with no resolution to-date. I respectfully demand that said account gets deleted or deactivated immediately upon this request. See photos for proof of website login. I changed my name to delete delete in an attempt to remove some of my information.

  Business Response

  Date: 12/30/2024

   

  This matter has been resolved.

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2190 for my child to receive practice tests for the SAT test.The information the company sent was not on the test!Atleast 28% of the material or questions were NOT on the SAT test.How doI know this ? My son is ranked #3 in his school in fact he is one of two students who received 100% grade in math he takes the hardest classes the school offers. He is a proficient student and spent 10 weeks studying for this exam. His grade was terrible on the math portion since what he studied and what I paid for was not on the test. This is a terrible company taking advantage of both children and parents.They give a faulty first test that is so easy compared to the real test your child is going to easily score higher on the real test. This is the companys hook to lure in the public. They refused my refund. My kid did not get **** as in the practice test they give you. Its such a terrible thing to take advantage of kids. My son found this company and brought it to my attention. He said dad this will help me get a better grade. When you pray on children thats when I draw the line. If the real test had the practice test questions I would not comment but when almost a third of the math questions were not on the test and my child has to have a bad grade thats unacceptable. I will *** and let everyone know what this company does!

  Business Response

  Date: 01/17/2024

  We're sorry to hear your student didn't reach their goal score. The student had 10 outstanding homework assignments from Class 8 forward that were submitted the night before the official exam, past the homework due dates. The homework submitted past the due dates out of cadence with the course syllabus negatively impacts student guarantee eligibility. The student improved 180 points which is above our guaranteed score improvement from the starting score. We accept from all students prior official scores (PSAT or SAT) as a base score for calculating improvement. You're welcome to submit an official PSAT or SAT score taken prior to the start of the course for consideration as the baseline test for score improvement. Otherwise, you do qualify for the Princeton Review Satisfaction Guarantee. The Satisfaction Guarantee allows you to re-take your class (same test type) of equal or lesser cost, or to extend your online Student Portal access one time at no cost, anytime within one year of the end of your original program. Our guarantee terms are available on our website.

  Customer Answer

  Date: 01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is a total scam! My son did the required homework assignment every time on time. Its not his fault the website timed out and he had to resubmit the assignment. This *************** has a long history of taking advantage of American youth. The Offer to retake the test is a waste of time since 25% of the math questions are not on the test! what they have you study is not in the SAT test .A full refund is required anything else is unacceptable. What a terrible company they sell old test questions to young high school students knowing they want to improve their scores. And by the way since I fell for this scam, my son has been getting letters from all types of companies calling themselves ******* trying to sell us summer internships that have nothing to do with ******* for $1600 Im sure we are on some list now that we fell for and paid $2,000 to the Princeton Review. I believe they sold our information to these companies or own these companies to try to make even more money from high school parents who are trying to help thier children get into a proper college. How low can you go to take peoples money for education of their children and sell them outdated or information thats not even on the test.its outrageous this is the first time I complain about anything on the BBB.

  my review online will state exactly what took place so other parents are aware of what took place with this *************** who calls themselves the Princeton Review!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 01/29/2024

  Again,we're sorry to hear your student didn't reach their goal score. The student had 10 outstanding homework assignments from Class 8 forward that were submitted the night before the official exam, past the homework due dates. The homework submitted past the due dates out of cadence with the course syllabus negatively impacts student guarantee eligibility. As was stated before, the student improved 180 points which is above our guaranteed score improvement from the starting score. We accept from all students prior official scores (PSAT or SAT)as a base score for calculating improvement. You're welcome to submit an official PSAT or SAT score taken prior to the start of the course for consideration as the baseline test for score improvement. Otherwise, you do qualify for the Princeton Review Satisfaction Guarantee. The Satisfaction Guarantee allows you to re-take your class (same test type) of equal or lesser cost, or to extend your online Student Portal access one time at no cost,anytime within one year of the end of your original program. Our guarantee terms are available on our website.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took an mcat course where I was told if my score doesnt improve by 13 points and I followed all there requirements that I would get a full refund. The course cost me $ ******* . My score only went up 5 points. When I put in for the refund they said I completed all the required work but some of the of the assignments at the last week were completed too fast. This is just an excuse not to give me a refund. I put in an enormous amount of time and effort into this course. This was for my future. I expect a full refund as of what they told me when I signed up for the program.

  Business Response

  Date: 08/28/2023

  This issue was resolved directly with the customer. 

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $2454.37, Dec 2021 to May 2023, MCAT Course I signed up for an in-person MCAT course in ******** in late 2021. On Dec 2, the course was canceled due to "low enrollment". That email told me to sign-up for another course, but it'll have to be online. I have a vision medical disability and can't stare at the screen too long. I emailed to see if I can sign up for another in-person course. Then I called to ask, and the support staff told me to enroll in a LiveOnline course for now and they can switch for me later. I did that. In fact, I had to switch a couple of times because I wanted to make sure I extend that window so that one day, I can switch back to an in-person course option. This was what I was asked to do. I preferred to cancel, but TPR told me I couldn't, even though they failed to provide the service I paid for. I have since learned that my friend who also signed up was able to cancel. I find it deceiving that support staff told me I could not. But that was OK: my payment process was already a hassle - I had a Scholarship and asked them to pay. They could only pay through a check directly to TPR, so I paid via my credit card, waited for the check from the scholarship to TPR to clear, then got money back on my CC.Spring 2023, I saw that there's an in-person course in *** this summer. Since I'll be there, I called to ask TPR to honor their agreement to enroll me in this in-person option. I called and emailed many times with no resolution. Finally, a manager dismissed me by giving me the option of receiving a 20% off, non-stackable coupon so I can pay for a new course. (WTF?!) I never saw a day of instruction from my first payment! My participation was 0 on that course (as instructed) and they can see it.I want to be enrolled in an in-person course. I can consider a partial refund if and only if I get the course recordings because now I can't even access materials from that class they made me sign-up and pay for anymore (access is $899. Outrageous).

  Business Response

  Date: 05/17/2023

  We worked out a solution for the customer to provide them additional support for an upcoming test date while also extending their past access.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted The ********* ****** on 12/23/22 to enroll our twin children in their SAT preparation program.We then paid a deposit using our bank debit card of $1,720. However within an hour we were advised against using The ********* ****** and called the service back to state that we would like to cancel.The transaction was cancelled immediately as we never signed a contract and we told we would get our refund in 5-7 business days.We have called The ********* ****** countless times : first they said our bank refused the refund so I put them on the three way call with the bank and this was not true. Indeed a bank cannot refuse deposit of their customer's own money but ********************** ran with this deceptive narrative for weeks.Finally on 1/11/23 I was able to speak with someone who stated they were sending us an urgent check in the morning.As of today, we have not received our money back.

  Business Response

  Date: 01/22/2023

  The customer asked for a refund and when processing this back onto the original form of payment it was declined. This is unusual. We did join a call with the customer and a rep from their bank. The bank rep confirmed that they were not accepting the refund and this was with the customer on the same phone call. At the request of the customer we tried several more times to issue a refund and it failed. The next step was for The ********* ****** to issue a paper check which takes at least 3 weeks. Weve rushed this where we could and the check is being mailed to the customer this week. Weve also sent the customer an image of the check for confirmation.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Princeton review program is $3249 for MCAT. We purchased earlier this year for the program that started in May 2022 through the end of July. My daughter had met program requirements along the way, this was confirmed by one of Princeton Reviews employees who verbally told us prior to taking the McAT in early September 2022 that we had 1 assignment and 2 practice tests left to take and then wed be complete, meet requirements for the better scores guarantee and be eligible for a refund if her score was not at a certain number. He reviewed her McAT practice test and gave us the number that she was guaranteed to get or would get a refund. She did not get this number and when we submitted for a refund, they started to give reasons why she wasnt eligible, these reasons were not discussed by the rep we talked to in early September, i believe it was on Sept 6 or 7th. He explained the 3 things to complete to be guaranteed. I feel that they are operating as a fraud since they didnt live up to their guarantee, the rep confirmed we were eligible then they started to make up things to say we were not. Im seeing reviews now from others in this same situation and they should not be allowed to operate fraudulently. The program is a lot of money and they are living up to their promise. The assigned rep ****** guide you, ****** tell you if you didnt take the right practice test that the website led you to, they do this fraudulently on purpose to point out why the guarantee ****** apply to you. Princeton Review is ripping people off and getting away with it!