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Business Profile

Market Research

Ipsos

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ipsos has 27 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member for years with this company and I am in good standing or so I thought, I had 1500 points to cash out and it doesn't give me the option too. It says I don't have enough points. I want to continue my account I have emailed three times and never had a response. I cleared my cookies, thought maybe it was a security problem, but I can still sign in and see my account. This was my time that I took to answer the surveys and I feel like I should be able to get my rewards and honestly keep my account.

      Business Response

      Date: 04/16/2025

      Hello,

       

      Thank you for reaching out.

       

      Please let the respondent know that our support team will reach out shortly to resolve the issue of the points from the closed account.

       

      Kind Regards,

      The Ipsos iSay Team

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been doing surveys for ispos I say and when it came time for me to cash out the option wasnt available. When I contacted the company to ask for help they told me I no longer was qualified for their survey group. I put my time in with them and now they are trying not to pay.

      Business Response

      Date: 04/02/2025

      Hello,

       

      Please let the respondent know that our support team has reached out to sove this issue regarding the ******** of the closed account.

       

      Kind Regards,

      The Ipsos iSay Team

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******



       

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been part of ipsos isay for the better half of a month. I worked hard and did as many surveys as I could muster the little energy i had for it after working my actual day job. I answered thruthfully and thoughtfully each time I did a survey and then some days ago i get an email saying my account had been discontinued for vague, absolute BOGUS reasons. I have emailed support many times and have gotten the same useless and generic response, it is painfully obvious that the response is AI-generated and holds no special importance for my specific case. I actually used to work for ipsos as an interviewer and I couldn't feel more ashamed as a former employee of ipsos. This is a company out to scam people out of their hard earned money, even if it's a pittance from doing surveys. I have ***************************************************** anything other than that is pure THEFT. I've emailed several times and it is absolutely ridiculous that I even have to go as far as to make a complaint here.

      Business Response

      Date: 04/02/2025

      Hello,

       

      Thank you for your patience. 

       

      Our support team has reached out to the respondent for offering a gift card in the amount of the remaining points from the closed account.

       

      Kind Regards,

      The Ipsos iSay Team

       

      Customer Answer

      Date: 04/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** *****



       

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I have done numerous surveys for Ipsos **** US and my account currently has ****** points I tried to redeem for a gift card. Since I was unable to redeem my points for a gift card online, I contacted Ipsos and was told they have decided to discontinue my account.I responded to the message and asked how I about redeeming rewards earned prior to the time my account was discontinued. I was pretty much sent the same generic response about my account being discontinued as the first time.I want the ****** points I earned redeemed for a gift card so I can be done with Ipsos once and for all.Thanks for your assistance.

      Business Response

      Date: 03/04/2025

      Hello,

       

      Please let the respondent know that our support team will reach out regarding the remainig points in the closed account, and will offer an Amazon gift card for the respective ammount.

       

      Kind Regards,

      The Ipsos iSay Team

      Customer Answer

      Date: 03/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******



       

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been completing surveys for Ipsos / knowledge panel for several years, and typically, I will let my credits accumulate until the end of each year and cash out my points earned in the form of a check. I recently went to redeem my accumulation from 2024 which is +/- $100.00 and was unable to log in. I requested a password change and the link never came. I contacted Ipsos / Knowledge panels customer service team via e-mail and phone and I was informed that my account no longer exists, even though my account was in good standing, and I completed surveys well throughout 2024. It's a companies ******* to end a relationship with their clients for whatever reason they choose. I take no issue with that, but if they are going to close the account without notice, then they should be obligated to pay out any credits that are owed to those customers. In my case, it is roughly $100.00 and I would like to be compensated as to what I am owed for completing those surveys.

      Customer Answer

      Date: 03/22/2025

      Better Business Bureau:

      At this time, I have not been contacted by Ipsos regarding complaint ID ********.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted the company to let me gain entry to my account on their website where my work earnings are at in they emailed me a few times saying to try again on re-entering on their website basically but when I did try again it never goes through like always,I was doing good with the company until they sent me an invite last year Dec.3rd or 4th to participate in a project that would last 4 weeks in the project was to end Jan.5th which I agreed with,and I have been nice and doing right on my end but they haven't been on their end,If it's my earnings I should be included on the whereabouts of my points/rewards when I ask about it I feel,thank you.

      Business Response

      Date: 01/16/2025

      Hello,

       

      Unfortunately,we were unable to locate any Ipsos iSay account in our database with the information provided.

      Could you please ask the respondent to provide us with the email address that was used when registering with us?

       

      Best Regards,

      The Ipsos **** Team

      Customer Answer

      Date: 01/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       I still haven't been paid $80 dollars when the project started in October lasted 4 weeks and now I've been waiting patiently,thank you also I have my account back but still not much help from business.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ********* *****

       

      Business Response

      Date: 02/03/2025

      Hello,

       

      Thank you for your message. 

       

      We've reched out to the relevant department and they confirmed that this issue has been already resollved and the respondent received the funds in question.

       

      Kind Regards,

      The Ipsos **** Team

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********* *****


       

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using ISAY/IPSOS for many years and never had an issue with them. Since the beginning of 2024, they stopped sending me email survey invitations and stopped posting surveys on their home page. I have tried several times over the last month to cash out using the ****** feature but they don't have a way to do this anymore. When I select an award ( I use $50 ****** transfer), it directs me to a page that tells me that I need a ****** account (which I have had attached to my account since the very beginning and always used to cash out), in order to proceed but it does not have a continue or proceed button to click on and therefore you can't continue to cashout. **************** never responds to emails and their *** office is nothing more that a an answering machine telling you to leave a message, which never gets a callback. I want my funds and I am not walking away from you owing me money. If necessary , I will file complaints with the ********* district Attorney's offices, NYS Consumer affairs, and any other agency I can find that will take action against your company. ISAY/IPSOS can contact me directly at ************************* if they want to resolve this issue.

      Business Response

      Date: 01/10/2025

      Hello,

       

      Thank you for reaching out.

       

      Please know that our support team reached out to the repondent to offer a gift card for the acumuated points in the closed account. 

       

      Kind Regards,

      *******

      Customer Answer

      Date: 01/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I never received any communication from IPSOS/ISAY about a gift card offer. I really want a ****** transfer for the $100.00 for balance of my account. If that isn't possible then, I will take a 

      physical ******* gift card mailed to me. 

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *** *****




       

      Business Response

      Date: 01/22/2025

      Hello,

       

      Our support team has reached out to the respondent regarding this, and confirmed that we are able to award the amont through ****** as well. Please ask the respomndent to respond to our emails and confirm the email address related to the ****** account where we should transfer the funds.

       

      Kind Regards,

      The Ipsos iSay Team

      Customer Answer

      Date: 01/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Please use ****** account : ************************** Please email me when the transaction is initated.

      Additionally, I check my emails everyday, including my spam folders and I have not received any emails from you.
      Sincerely,

      *** *****



       


    • Initial Complaint

      Date:11/19/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a ship for Ipsos at Five guys , reimbursed up to $15. I got the cheapest burger and spent$27.62 . I got yo thinking I never uploaded the food opened and sent it to the scheduler promptly, 3 days later I get a response from her. She definitely wasnt concerned so I never responded back with the shop number and figured if the photo was needed an auditor of the shop would reach out to me for additional information needed. That never happened, instead the shop was not approved and nobody reached out to me prior requesting the additional information or photos needed, even though I had them all in my phone I forwarded them to the info provided in that email to request a revision/appeal. They didnt bother, after I had to overspend for items ( entree/burger, overpriced fries and drink ) that needed to be purchased in order for the shop to be approved.

      Business Response

      Date: 11/27/2024

      Hello,

       

      Please let the respondent know that this is not an Ipsos client. Please ask the respondent to make sure that this complaint is related to Ipsos, and not to another company, in which case the complaint should be forwarded to them.

       

      Kind Regards,

      *******

      Customer Answer

      Date: 12/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      It is Ipsos,***********************************


      Sincerely,

      ***** *******




       

      Business Response

      Date: 12/20/2024

      Hello,

      Thank you for your patience!

      The support team who manages this study has contacted the respondent and will assist in resolving this issue promptly.

      Kind regards,
      *******

      Customer Answer

      Date: 12/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Resolved with your help, Thank you

      Sincerely,

      ***** *******



       

    • Initial Complaint

      Date:11/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Week of 11/4- Submitted for a reward after completing surveys. Never got the reward but my account was decremented and a transaction number was assigned. Sent 2 inquiries to their contact me asking to have the reward resent. I gave the transaction number. Never heard anything and stopped getting survey invites.

      Business Response

      Date: 11/13/2024

      Hello,

       

      Please let the respondent know that our support team has answered to every email, but It appears that they've marked one of our emails as spam, which has subsequently prevented all our subsequent email communications from reaching them.

      Our support team will reach out shortly with another message containing the Amazon code.

       

      Kind Regards,

      *******

      Customer Answer

      Date: 11/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** *****



       

    • Initial Complaint

      Date:10/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been taking surveys for Ispos for over 3 years. My account has been in good standing, and I had earned $43.27 (4327 points). I have been unable to redeem these points, and the company has not responded to my inquiry about why I cannot update my profile or redeem my points. Luckily for me, this very same thing had happened to someone else I know and he did hear back from them, and they claimed he no longer qualified for their surveys, and his earned points could not be redeemed. I had been redeeming my points as soon as I earned them in case they did this to me, also. Now they have done the exact same thing to me, and are not letting me redeem the rest of my earned points.

      Business Response

      Date: 10/23/2024

      Hello,

      Thank you for reaching out to us.

      Unfortunately,we were unable to locate any Ipsos iSay  account in our database with the information provided.

      Could the respondent please provide us with the email address that was used when registering for the Ipsos iSay account? If the account was created using only a phone number,we kindly ask you to share that with us so that we can conduct a more thorough search.

      Kind Regards,

      *******

      Customer Answer

      Date: 10/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They requested the email used for my account.  My email used for my ISay account is ***************************************

      thank you.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ******




       

      Business Response

      Date: 10/28/2024

      Hello,

       

      Thank you for your response.

       

      We have found the account in our database. We are looking into your request and investigating the issue.

      Please be assured that someone from our support team will be in touch with the respondent within the next few days.

       

      Kind Regards,

      *******

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