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Business Profile

Investment Management

Morgan Stanley

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

This profile includes complaints for Morgan Stanley's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morgan Stanley has 399 locations, listed below.

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    Customer Complaints Summary

    • 77 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Morgan Stanley at work account - ************ I had stopped contributing to my employer ESPP plan through Morgan Stanley and since July 2022 I have been trying to get my $2.75 that was held for future investing back though Morgan Stanley and my employer. 11/18/22 I saw a transaction reducing my balance by $2.75 in what was being held for future investment. Morgan Stanley cannot tell me where the money went. I even checked with my employer and they have not received this money and neither have I.I want my $2.75 balance I had in my account.

      Customer Answer

      Date: 03/17/2023

      At this time, I have been contacted directly by Morgan Stanley regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

      They said they would investigate, but I have not heard back from them and issue has not been resolved.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *********************************

      Customer Answer

      Date: 05/23/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Morgan Stanley has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *********************************

    • Initial Complaint

      Date:01/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the custodial for my daughters ******* account. I have tried several times to get financial advise in light of the stock market and they never call back. I have sat on hold many times just to be told I need another group, transferred, told again they do not manage the account, transferred and transferred to never get to anyone who can help. All we want to know is the balance as they plan to use this money for college. I called today on a holiday because I am not working to be told there is a note on this account (they can't tell me what even though I verify my identity) and I had to call back during working hours, specifically when my company is paying me to work for them. This has gone on throughout a year. JP Morgan is denying access and any financial advise and hence, not performing to their fiduciary responsibility. My next report is to the SEC. They are denying my child the opportunity to ensure their college money is 1) in a safe account to not lose money 2) access to their account. They have not sent a statement since July 2022. On the last statement it states we can call 7 days a week, 24 hours a day and yet we cannot. Calling today, I was told we had to call Mon-Fri 8-5 on non-holiday just to get access to the account. It seems its OK to not openly disclose, and perform to their responsibility. My child cannot register for college without access to this account, its unfair to keep both custodian and owner of the account from their information and I suspect it might be a good faith violation.

      Customer Answer

      Date: 02/11/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Morgan Stanley has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** ******

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Etrade Account Number: ********* 'please read!.jpg' is the official message/complaint that I sent to etrade in their secured message server on 8/1/22.'90day_2.jpg' is my Etrade account screen when I log into etrade via web browser. It clearly says that my account is restricted for 90 days until my account is above $25,000 -OR- 90 days pass.Date of Transaction with Etrade: 12/14/2021 (over the phone, called etrade @ **************)Nature of Dispute:My account went over the allowed 3 days trades in a 5 business day rolling period, and my account was put in a '***' or Pattern Day Trader account restriction, this was in mid December of last year, 2021. Not having this happen before, I called Etrade and they said I can use one exception to remove this restriction, and if this happens anytime after using the exception, that my account would be restricted from further day trades for 90 days. I decided to use my one time exception. Then around early may of 2022, I made the same mistake and my account was restricted again. After 90 days were past, I called etrade because my account did not appear to have the *** account restriction lifted- Etrade told me over the phone that they are no longer going to honor that 90 day auto-removal of the *** restriction! even though I mentioned that I was told over the phone on 12/14/21 that if this ever happened again that I would not get another 'one time exception' and would have my account restricted from daytrading for 90 days. I also mentioned that my 'Balances' tab on my account in Etrade says it is restricted for 90 days- ***********, who I was speaking with at Etrade, told me that he will put in my request in his suggestion box at work, and hopefully they one day remove the 90 day restriction that I see on my browser. I told him that's not what I want! And that I want my account restriction lifted- he said that will NEVER happen with my account, with no reason why! I want my margin account back! This is unacceptable!!! Help!

      Customer Answer

      Date: 09/17/2022

      Better Business Bureau:

      At this time, I have not been contacted by Morgan Stanley regarding complaint ID ********.

      Sincerely,

      *********************

    Morgan Stanley is NOT a BBB Accredited Business.

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