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Business Profile

Internet Marketing Services

Mobile Text Alerts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $65 for sending a single text blast to 271 contacts. The billing statement and pricing on the companys own website clearly states $25 for 500 messages, which is the package I purchased. However, the companys system counted my single message as 3 credits per contact, resulting in rapid depletion of credits and an automatic charge for additional credits.This credit-multiplier system triggered by emojis or character limits was not clearly disclosed at the time of purchase. The way the pricing was presented led me to reasonably believe that my $25 purchase would cover 500 outgoing messages, not that one message could consume over ***** credits.When I contacted support, the company admitted the system is confusing but refused to issue a refund. Instead, they offered bonus credits. This is unacceptable and constitutes misleading and unfair billing practices.Resolution Requested:A full refund of $65 Clear, transparent disclosure of how credits are calculated so consumers understand what they are purchasing Supporting Evidence:Copy of my billing statement showing the $65 charge Screenshot of the companys published $25 for 500 messages pricing Email correspondence with support (dated August 20, 2025)

    Business Response

    Date: 09/10/2025

    Hello,

    We appreciate your business and see that there has been a misunderstanding and some confusion surrounding message credits.

    With text messaging, there is a character limit of 160 per message, and emojis can affect character limits as well. (These character limits are delineated within the platform.)

    Also, in the case that a campaign requires more message credits than are available, additional message credits are not topped up automatically unless the customer selects automatic top-up as an option in their billing options.

    But as a courtesy, $40 of the requested $65 was already refunded prior to this complaint being submitted (see attached screenshots from Stripe). To help resolve the dispute, the remaining $25 has now been refunded as well (see attached screenshot from Stripe).

    We hope that this will help clear up any remaining concerns.

    Thank you for your time!

Mobile Text Alerts is NOT a BBB Accredited Business.

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