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Business Profile

Educational Technology

Imprint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/22/24 I was fraudulent charged $124.99 on my ***** card by Imprint app. I disputed the charge with my bank but then Imprint emailed that if I reverse the dispute they would refund me immediately. They haven't refunded me and are saying they cannot do so which contradicts their promise to me. I have all of this in detailed email and my bank manager, ****** Cancel is also ccd on this matter also. 12/26/24 Mishi from Imprint emailed me if I cancel the dispute I will be refunded immediately; so I did so 12/2/24 Nine from Imprint emailed me they were waiting on confirmation 12/5/24 my dispute with ***** was reversed, allowing them to refund me 12/11/24 Imprint emailed me they will not refund me 12/19/24 I consulted my bank manager at *****, ****** Cancel, and he has agreed to assist me in the matter.12/20/24 ****** from Imprint emails they are looking into the matter 12/30/24 Mishi emails me they are unable to refund me I have all the emails saved, I would very much appreciate your help with this, thanks They're email: ******************************** my bank manager: *********************** Imprint IP# *************

    Business Response

    Date: 02/19/2025

    Hi there,

    Thank you for providing the information, and we apologize for the delayed response. We sincerely regret any inconvenience this may have caused you.

    Weve already informed the team, and they are currently looking into the matter. Well be sure to send you an update as soon as we hear back from them.

    We truly appreciate your patience and understanding.

    ******

    Customer Answer

    Date: 02/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [ur Answer Here]

    Imprint admitted they charged me and said they would refund me and refused to do so.

    I have emails to document all of this.

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** ****




     

Imprint is NOT a BBB Accredited Business.

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