Complaints
This profile includes complaints for EY's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the beneficiary of a trust with *************** in ********** that uses ********************************************* to prepare the tax info I need to be able to file my personal taxes by the mandatory April 15th deadline. This is the 2nd year I have struggled to get that information. I didn't receive the info this year until 5 p.m. on the 14th of April. *************** says the fault lies with *********************************************. I contacted ********************************************* several times seeking a resolution, only to be hung up on by the receptionist ( *******?). I am trying to ensure this debacle doesn't occur again going forward, so would appreciate a response from Ernst and Young. If they feel this is not their fault, I need to know that. Thank you.
Business Response
Date: 05/03/2023
We spoke with the complainant to address her concerns.Customer Answer
Date: 05/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
Date:03/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I invested in stock with an ********************************************* local agent. That agent is no longer there and I have been unable to get access to the stocks that I purchased. I have called various local offices and their corporate office and no one is able to help me.Business Response
Date: 04/04/2023
We have been in contact with the complainant and are following up on the complaint.Initial Complaint
Date:02/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get my $1000 property settlement for an auto accident I was involved in from this company since July 28, 2022. I received a letter asking me to claim it. I did and mailed it the same day. I have called them every month since then. They tell me it is being processed and they give me a new date to expect the check or to call back the next month. I called them on 2/20/23 and spoke to ***, who said he would speak to his manager and call me back by 2/24/2023. I have not heard from them. They have had plenty of time to send me my money and they refuse to do so.Customer Answer
Date: 03/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
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