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Business Profile

Content Management Systems

Taboola, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Content Management Systems.

Complaints

This profile includes complaints for Taboola, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Taboola, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Taboola, Inc.

      16 Madison Sq W Fl 7 New York, NY 10010-1630

    • Taboola

      355 S Grand Ave Ste 3300 Los Angeles, CA 90071

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a SquareUP Store for my business in early March 2023 and I was looking to advertise my products. I looked at Taboola.com I created a profile and looked over campaign ideas. I never started a campaign because they charged too much and my focus areas was not what I liked on their site was supposed to be a free trial worth ****** value. I sent an email on 3/8/2023 that I was canceling and would not do any campaigns with them. I received no response then on 3/31/2023 my credit card charged me **** for service I contacted support and ask for a refund explaining what I just mentioned and they said they would put my account on hold. When I responded back on 4//2023 that I wanted my account canceled they sent me a invoice for ****** saying I owed them for the 100 (free) value that I never used. They also sent the invoice to be paid immediately. This is incorrect and I am complaining that this company tries to take advantage of businesses I NEVER got any campaigns running or any service from this company. I am not paying for a invoice I did not use the service. Please help. *******************, **** ***********.

      Business Response

      Date: 04/21/2023

      Hi Team, 

      We have tried reaching out to the client directly to address their concern for the refund and about the free trial worth ****** value. To better assist with their request, we asked the email which client sent us on the 8th of March for cancelation of our services and anything related to free trial worth ****** value as we didn't find in our records (the email from a client and anything related to the coupon of worth ****** value for free trial). We're still waiting for the required proof and the email from client so we can proceed accordingly. 

      Customer Answer

      Date: 05/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      In relation to this complaint with Taboola, *** in which I did respond back to the company by phone on 04/7/2023. I was told that they would continue to try to charge me monthly and send me bills by email.  I did not agree.  I had to shutdown my square store because of this error.  So if you cancelled this complaint and want to post it on your site. 

       

      My complaint was NOT resolved and it was unsatisfactory.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 05/14/2023

      Hi BBB, 

      Thanks for the intimation. 

      We have checked our records and didn't find any further email which contains the required proof or any email from them. Our team has been reaching out to them, however, not getting any response. 

      Email: ****************************

      This is the email on which we are sending emails and asking for proofs so we can help them if there is any opportunity. 

      Thank you

       

    Taboola, Inc. is NOT a BBB Accredited Business.

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