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Business Profile

Computer Hardware

HHAeXchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approached by ******* ********* via for the paid enterprise version of HHAExchange November 2024. A zoom meeting was scheduled and attended by Myself, ******* and another male individual. During the presentation I expressed how skeptical I was about the system as it was lacking a lot of fundamental attributes that was needed for compliance according to the state requirement and how it didn't have all that I needed for the day to day business. HHAexchange charged was $575 one time implementation fee and a $575 monthly charge with a maximum clienette of 50 and any extra would have a charge. I explained how I would like to think about the process before diving in and I was told that they could slash the implementation fee to $250 and I should try the system for 3 months which will put me for Feb 2025 to start my initial paid fee. This was done to help me see and work with the system and make a decision. Contract was sent and signed and $250 paid I was linked with Dera Maou who was to help with the implementation and also answer questions that I might have. I explained my issues that I noticed right back during the implementation and right at that moment, I could not bill the ******** Direct clients and the onboarding was more self work and daunting manual inputs which was the eradication of this manual technicalities was the reason for even considering the paid version. Dera was away early December 2024, I was assigned to another *** to help me fix issues but these couldnt still be fixed. I called ******* on her number that was used during solicitation and kept on getting a hang up. Days after failed attempts, I sent an email on December 26th 2024 to ******* in regards to terminating the contract that should have started Feb 2025 and she never responded. Again, another email was send 01/06/2025 still no response even after Dera verified that her email was correct. I need to intergate my system with another 3rd party to be compliant with the state EVV

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is responsible for sending in payroll for ***************** who I am an employee of. We are supposed to get paid every Friday and I haven't received a paycheck since 11-15-24. My agency has been reaching out to *** for over a week and there haven't been any updates as to why the funds haven't been released. We are due to get paid again on 11-29-24, but my employer said there isn't anything processed for that date either. So we are missing pay for 11-22-24 and possibly 11-29-24. Which would total to $1,050.00. This has been a major inconvenience and is effecting the livelihood of my family. Bills are due and it is holiday season. Please reach out to them and figure out what the issue is, and an estimated time frame of when it will be fixed. They have been ignoring my employer which is very unprofessional. Please contact me at your earliest convenience once an update has been received. Thank you so much! Best regards, ****** ****.

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2024, I signed a contract for HHAeXchange. I asked about the features and benefits of the premium version I was sold; however, no one ever gave me the breakdown of the features. So, within 5 days, I requested a cancellation. The salesperson, ***** ******, told me he'd send it to his boss. I sent an email almost every week asking for an update.. They lied and stated they called me but didn't get an answer or that they were still working on it, or that they gave me the info I'd requested. However, 6 months in, and I'm still paying $399 a month for a product that was supposed to be canceled. The worst part is now that we have this high-cost service, it has not worked properly and we're getting the worst attitude from this company. When I asked to terminate the auto-renewal, the salesperson stated the following, which is not responsive to my request or instilling confidence that they will follow through on the request. As the did not honor my requests to cancel initially.When we send them mnotices that the system is not and has not worked since their implementation, they do not help. Support is a part of the service I pay for.Thu, Nov 14, 2024 at 9:41AM ***** ****** ************************************ wrote:You technically have one more step; I'd see it through before commenting about our team and the functionality negatively.I've forwarded your termination request to the appropriate team who provided me with this feedback about the partnership.Thanks,*****

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to cancel our services with this company since May, but they continue to charge $387/month for services we are not using. We have contacted via phone, email and social media and no one has addressed the issue. On social media they said someone would get back with us. Via email they said the same. Via phone the same. We were just charged another $387. This is now totaling nearly $2,000 of expenses we should not have incurred without a response. This is not right. This business needs to be held responsible.

    Customer Answer

    Date: 10/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by HHAeXchange regarding complaint ID ********.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:06/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into a service agreement with HHAXCHANGE to provide me with an electronic visit verification system on December 31 2023. right from the start, there was break in communication as HHAAXCHANGE will not call back the agency for help when needed and it could take over ***** hours before anyone would get back to you, after they took my initial payment. i wanted to cancel service but HHAXCHANGE changed my onboarding team. i was still not comfortable with moving forward with them so in march i sent a request to deactivate my account, i did receive a deactivation feedback but my account was never closed.

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to regain access to our provider platform through HHAeXchange since 9/22/2023. We sent HHA a payment of $1990.90 on 9/8/2023, the check was cashed on 9/14/2023, but when I spoke with HHA representative ************************* on 9/22/2023 he stated that the payment was not showing ** in their system. ******************** said he was referring our original ticket # HHA-****** over to the revenue department and I was given another ticket # which is HHA-******. ***** *************** Services ID # is ****. I have reached out to HHAeXchange on 9/25, 10/2, 10/3, 10/6, and 10/10/2023 requested a call back on each occasion and no return call has been received as of the date and time of this complaint.

    Customer Answer

    Date: 11/06/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding HHAeXchange has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:03/29/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************* began working with HHAExchange in hopes of streamlining our billing and payroll. Multiple times we explained our needs and that we were not a home health agency and that our billing codes and needs were not the same as home health. Multiple times we were reassured that they could bill the codes we needed, but would have to add them into their system for us. We signed a contract believing that they would uphold their promise and be able to meet our needs. After signing the contract, they advised us that could only assist with 3%-5% of the codes we bill, which does not help us in the least. We would have never signed the contract if they had told us this up front. They now refuse to dissolve the contract and continue to debit $500 a month from us. They will no longer respond to our emails and phone calls. We are a small non-profit social service agency and cannot afford to pay $500 a month for a service we cannot use. They knowingly lied to us to get us to sign the contract. This is the very definition of fraud and scam.

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted HHA exchange to terminate my contract on in the beginning of January. Then I followed up with them again on January 18th about this issue. They created a ticket (#******) but never actually terminated it. I cannot get definitive information on anything and they are not answering my emails. Plus they charged me for another month of service. It seems that this company doesn't want to terminate contracts whatsoever.

HHAeXchange is NOT a BBB Accredited Business.

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