Reviews

This profile includes reviews for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JPMorgan Chase & Co. has 2312 locations, listed below.

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  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

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  J.P. Morgan Chase Bank

  712 Center Street New Iberia, LA 70560

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  Chase Bank

  151 19th Ave Moline, IL 61265-3752

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  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

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  Chase

  40 N. Main St. Kettering Tower Dayton, OH 45402

Review Details

• Review fromBernetta W

  Date: 08/06/2025

  1 star
  On 2 occasions, my bank account have hacked and a customer service representative have assured me that I would not be charged not fees. This company lies and charges you NSF fees after fraudulent charges have been reported on your account. They have allowed so much money to be stolen from my account and do nothing about it.

• Review fromRonald J

  Date: 08/05/2025

  1 star
  My complaint is against Chase Bank located at **** ******** ******* ********* ** *****. I received a letter from the branch in May 2025 informing me of an upcoming fee for my Safety Box, which had been free (no charge) for the past ten years. Upon receiving the letter, I contacted the branch to get further information, and I was informed that my payment of $99.29 would be deducted from my checking account in July 2026. However, on June 30, 2025, $99.29 was withdrawn from my checking account. On July 1, 2025, I went to the local branch to discuss the matter. I was told the branch does not process refund, but I would need to contact customer service for refund. It should be noted that on the very same day I emptied the safety box, and I returned the key to the bank. Once I left the branch, I contacted customer service, and I was told only the local branch has the capacity to process refund.
  In the morning of July 19, 2025, I once again contacted customer service to inquire on the status of the refund. I was once again told the exact same thing - the local branch only has the capacity to process my refund. On the same day - by 1:00pm, I reported to the local branch, and I had the privilege to meet with the Manager on Duty, *** **** ***, and she told me she was going to work on the case, and I should hear from either her or somebody else from the branch by early next week. As of today, (8/5/25) I have not heard anything from anyone yet.
  N.B The $99.29 collected covers July 2025 to June 2026. I emptied the safety box on July 1, 2025; I returned the key, but Chase Bank does not show any willingness to refund the payment.

• Review fromPhaedra A

  Date: 08/04/2025

  1 star
  Warning!! Chase ********* ******** credit card will not help you if you have a fraudulent charge on your account!! I have been trying to dispute a fraudulent charge for 3 months now to no avail. They now tell me "sorry, it's past the dispute timeframe, you are responsible for these charges." So upset and disappointed! I thought they would cover me from fraud!

• Review fromGavriel N

  Date: 08/01/2025

  1 star
  I have multiple business accounts with Chase. Did a payment while I was traveling and payment got flagged. Rep called for verification and despite doing multiple verifications each rep just contradicts the other and says you need to do something else. The place is run by a bunch of incompetent bots, with zero care for accuracy or integrity, under the guise of being careful.

• Review fromVictoria G

  Date: 07/31/2025

  1 star
  I had a car loan with them in 2021. It was paid off 2022 and a few months ago I received a letter in the mail stating that I had a refund check that they issued that was never cashed (because they never gave it to me) and that I needed to claim it before its sent to the state. I contacted them and they told me they are sending me the check. A few weeks later I got the mail- opened it and there was a letter stating the check was enclosed but there was no check just a piece of paper. I was so confused. I contacted them again and they said sorry, we will just send you a new check. A few weeks later I recieved the letter and this time there actually was a check. However when I went to cash it it was declined and pulled back out of my account. I called and asked them why and they said it's because the check I have was voided when they issued the new check. So they sent me the check i was supposed to recieve in the first letter instead of the replacement check. So now I need to wait more than a month for them to investigate where the "new" check went. I've never dealt with anything like this with a bank. Im honestly shocked how much someone has screwed up something so simple. Ive been dealing with this for like 2 months Im so frustrated I almost cried. I believe i will never see that money at this point. Maybe thats the goal.

• Review fromTammie M

  Date: 07/27/2025

  1 star
  Hate the app. Why can’t they let you search for transactions by business name? Sure I can filter by date and amount, but there’s still an incredibly long list of transactions to sort through, especially if I’m looking for a particular transaction with a company I’ve done business with for several years. You can’t even get this information by talking to customer service! They tell me they can print out the exact same list I have access to on my phone so that I can pour through the 20 pages. What is so hard about enabling a search function?!?
  And another thing: holding deposits for 15 days before they show up in your account is INSANE. I’ve even deposited cash into my account and not had access to the funds for weeks. Your life can fall apart quick when dealing with a bank who goes out of their way to keep your money from you. I do not recommend Chase Bank.

• Review fromAfsar S

  Date: 07/26/2025

  1 star
  Chase is becoming a nightmare. Customer service has a nerve to hang up on customer now. Who does that? They want to know what you do with your money and why are you spending it and who do you know. This is insane. Someone in corporate needs to look at this rude process and customer service. I guess it’s time to let someone else use my money than chase.

• Review fromLeon L

  Date: 07/24/2025

  1 star
  The bank takes the side of merchants over their own customers.

• Review fromCameron M

  Date: 07/23/2025

  1 star
  Appalling and incredibly frustrating experience trying to apply for a Chase ******** credit card. I initially applied online back in May 2023, strangely was auto-rejected immediately, and upon visiting a local Chase branch in ****** came to discover that there was another customer with an active ******** product that had my SSN attached to their card. A Chase rep called in on my behalf and wasted 2 hours getting jerked around by several internal Chase departments who kept punting the issue/responsibility to other departments. They did confirm that the other customer was legitimate, was not related to me, had opened their account over 10 years ago, and some Chase rep had likely entered my SSN inadvertently. After I left the branch, said Chase rep ended up leaving the company within a few months so my issue was not resolved and Chase never bothered reaching out to me.
  Earlier this year, I tried applying again due to Chase's 100k points offer but was rejected again as the other customer still had my SSN attached to their card. Since April 2025, I have applied 3 more times (apparently applications are only good for 30 days) and wasted countless hours on the phone during working hours getting redirected fruitlessly between: Chase Customer Protections group, Fraud Operations team, New Account Screening team, Fraud Security team, Chase Underwriting Dept, Card Lending Services, Customer Service, Credit Bureau Dept, Acquisitions/Reconsiderations, Fraud Verification, Card Lending/Escalations, Credit Card Servicing, Backend team, Fraud Specialist team. I have had to re-explain my situation to every single rep, and every time without fail the rep on the phone eventually punts me to some other department with no resolution or accountability. I have also reached out to the SSA and TransUnion Credit Bureau, neither of which were particularly helpful either.
  0/10 experience, would not recommend Chase to friends or family. I would give a 0 star review if that were possible.

• Review fromThomas R

  Date: 07/22/2025

  1 star
  I am extremely disappointed with Chase Bank and feel compelled to share my experience so others can be aware of their poor business practices. After maintaining an account with them for over a year—without a single bounced transaction and an average balance consistently well over $2,000—I am shocked at how I was treated.
  Over the past 12 months, I haven’t deposited less than $10,000 into my account. Despite this, Chase has made random and unexplained decisions regarding my account that make no sense. Most recently, I attempted—for the third time—to open a self-directed investment account. The first two attempts resulted in my account being frozen without clear explanation. Eventually, they were unfrozen. But the third time, instead of resolving the issue, Chase arbitrarily decided to close my entire account with no warning and no justification.
  This was deeply insulting and incredibly inconvenient. I have never had any issues with my transactions or account management, yet I was treated as if I had done something wrong. The customer service throughout this process was terrible—unhelpful, dismissive, and opaque.
  I will no longer be banking with Chase, and I will be telling everyone I know to steer clear of them. If you’re looking for a reliable, respectful banking relationship, look elsewhere. Chase has proven to me that they are not interested in treating their customers with fairness or transparency.
  – ****** ***