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Business Profile

Auto Warranty Services

Secure Drive/ Drive Trust

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 23, 2025, a $100 charge appeared on my bank statement from SECUREDRIVE SOLUTI with the phone number ************. This charge is connected to Auto Warranties Pro (or an affiliated processor, Secure Drive / Drive Trust) for an extended auto warranty/service contract.I have never received any written contract or clear documentation from the company, only verbal claims. I contacted the company to cancel immediately and request a refund, but they have refused to provide written confirmation of cancellation despite multiple requests.I have proof of:The bank statement entry showing SECUREDRIVE SOLUTI and $100 ************ calls made to their listed number requesting *************** cancellation request sent directly to the company through phone calls as they do not have any email or address listed on the ********************* website. Under U.S. consumer protection law, I have the right to cancel a service contract and receive a refund, especially when the company fails to provide the agreed-upon documentation or fulfill the terms of service.I am requesting:1.Immediate cancellation of any service contract associated with my name and account.2.Full refund of the $100 charge to the original payment method.3.Written confirmation of cancellation and refund.If this matter is not resolved promptly, I will be proceeding with:A Regulation E dispute through my bank.Filing formal complaints with the *** and my state Attorney General.Desired Outcome:Cancel all associated accounts or contracts.Refund $100 in full to original payment method.Provide written confirmation of cancellation.The phone number on call logs for auto warranties pro is ************. Its the only contact information listed on their website.

    Customer Answer

    Date: 09/09/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Secure Drive/ Drive Trust has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* ******

Secure Drive/ Drive Trust is NOT a BBB Accredited Business.

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