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Business Profile

App Developers

Playbook

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started seeing monthly charges on my card for playbook app. I could not find any evidence of myself or my wife ever signing up for this subscription (it does not show on either of our phones). Finding out how to cancel was very difficult. When I reviewed the cancellation information, none of the steps applied to me as I can find no evidence of an account. A customer service phone number was virtually impossible to find and the call was not answered nor was the message returned.I started getting $14.99 charges in March and the statement only listed this information:"PLAYBOOK TECHNOLOGIE PLAYBOOKAPP.I NY"Finally in August there was a phone number:"POS DEBIT PLAYBOOK TECHNOLOGIES ************ NY"That is how I found a cancellation web site, which none of the steps apply to me.This business is a total social media scam with no to way cancel.

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly subscription, but cancelled. I am still getting charged multiple times a month for that subscription. I was refunded for one charge, but there have been at least 6 others. After repeatedly reaching out asking for a refund of those charges, the business is now no longer responding to me.

    Customer Answer

    Date: 06/16/2025

    Better Business Bureau:

    At this time, I have not been contacted by Playbook Technologies Inc regarding complaint ID ********.

    Sincerely,

    ******* *********

Playbook is NOT a BBB Accredited Business.

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