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Business Profile

Airlines

Qatar Airways

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Qatar Airways's headquarters and its corporate-owned locations. To view all corporate locations, see

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Qatar Airways has 5 locations, listed below.

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    Customer Complaints Summary

    • 394 total complaints in the last 3 years.
    • 110 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *********** am writing to file a complaint against Qatar Airways regarding the mishandling of my elderly parents travel on December 30, ******* parents, ******** ****** ******* and ******* *******, were traveling from *******, **, ***, to ****** via **** (Booking Reference: ******). Despite having confirmed tickets and boarding passes, they were denied boarding on their connecting flight (QR490) in **** due to overbooking. They were fully checked in and confirmed, yet they were turned away.This situation caused significant hardship: After an exhausting 14-hour flight from *******, they were left waiting nine hours in **** before accommodation was provided. Qatar Airways handling of the situation has been inadequate. Despite my repeated follow-ups, they only offered $250 per person, which does not fairly compensate for the distress and inconvenience caused. Additionally, their latest response inaccurately referenced a route from ********* to ******, ignoring the fact that the journey originated in *******, ****** both flights were part of a single booking, and the denied boarding occurred mid-journey, I understand that compensation should be calculated based on the full itinerary from ******* to ****** in line with the Single Contract of Carriage and applicable denied boarding regulations.I respectfully request the BBB to assist in reviewing this matter and urge Qatar Airways to provide fair and appropriate compensation that reflects the full impact of this incident.Thank you for your attention. I look forward to your response.Kind regards,**** ****** ********************* *****************

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Qatar Airways has an ***** points partnership with ***********. I went through the Qatar airways co-branded *********** website and made a hotel reservation. I entered my Qatar Airways ************** number and booked a hotel room at the ******************** from November 30, 2024, until Wednesday December 4, 2024. I was supposed to get 2984 Avios points according to their agreement with *********** and I was supposed to receive them 64 days after the date of check out, which was December 4, 2024. I still have not received those points. I have called *********** and Qatar Airways over 10 times each and they keep telling me to contact the other company. Neither company will provide a resolution. *********** informed me that someone from their partnership team reached out to Qatar Airways to process the points but Qatar Airways is refusing to do anything about it on their end. I only made this booking through *********** because of the advertised partnership program so I could get Qatar Airways Avios points. This is a problem I have had in the past and Qatar Airways has refused to do anything about it or to reach out to *********** to facilitate getting the Avios awarded as required.

    • Initial Complaint

      Date:04/01/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint against Qatar Airways regarding their refusal to waive flight change fees despite a documented medical emergency. My flight, under booking reference ******* was scheduled for April 1st. However, due to an unforeseen medical emergency, my daughter required urgent surgery, preventing me from traveling as planned. I promptly contacted Qatar Airways customer service to request a change of flight and provided details of my daughters medical condition, along with supporting medical documentation. Unfortunately, my request for a fee waiver was denied, despite the exceptional and unavoidable nature of this situation. Qatar Airways refusal to accommodate a passenger facing a genuine medical emergency raises concerns regarding their policies and compliance with consumer protection regulations in the aviation industry. Given the circumstances, I believe this decision is unreasonable and contrary to fair customer service practices, I respectfully request that the ***************************************** review this matter and intervene to ensure that Qatar Airways adheres to fair and compassionate policies for passengers facing medical emergencies. I have attached supporting documents, including my flight booking details and medical records, for your reference. I appreciate your prompt attention to this matter and look forward to your response. Please confirm receipt of this complaint and advise on the next steps. You may contact me at ************ or ****************** for any additional details.Sincerely,****** ******

      Customer Answer

      Date: 04/26/2025

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding Complaint ID ********. I have also reached out to my financial institution to resolve the issue and recover my funds, but they are still waiting for a response from Qatar Airways. I truly need a resolution as soon as possible. Thank you very much for your assistance.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed my 2024 account statements and discovered a transaction on August 6, 2024, for $947.45 on a cancelled card ending in ****. This card was previously cancelled due to fraudulent charges, and I had initially overlooked this transaction. The flight ticket associated with this charge does not belong to me.Since fraud must be reported within 90 days, I am unable to file a dispute with Navy Federal. I am requesting Qatar Airways to refund my money.The transaction appears on my statement as: QATAR AIR ****** ****** 08/31/2024 *** *** *** *** ***.I contacted Qatar Airways regarding this issue, but they refused to assist me.

    • Initial Complaint

      Date:03/31/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint Against Qatar Airways for Unethical and Unfair Business Practices Dear *********** am filing a complaint against Qatar Airways for unethical business practices, including website booking errors, refusal to correct a name discrepancy, false information given to my credit card issuer, and failure to issue a full refund. Please find the attached complaint letter for reference.Key Issues:Qatar Airways' website duplicated my last name during booking, an issue acknowledged by their "Name Change Correction" section.Despite multiple requests, they refused to correct the name error, preventing me from boarding.They falsely informed ********** that I did not travel, leading to an unjust charge-off.They falsely claimed I did not request a refund within 24 hours to deny assistance.They held my funds for over three and a half months but refunded only $340 of the $945, unfairly withholding $605.A Qatar Airways supervisor admitted that the name duplication issue exists but refused to take responsibility.Their lack of transparency and failure to provide proper procedures for name corrections caused financial loss and distress.Request for Intervention:I urge the *** and DOT to investigate Qatar Airways' deceptive practices and request:A full refund of the remaining $605.A review of Qatar Airways' booking system to resolve recurring name errors.A policy change ensuring legitimate name corrections are handled fairly.Accountability for providing false information to financial institutions.Additional compensation for the inconvenience and emotional distress caused.Thank you for your time and consideration. I look forward to your response.Sincerely,Prabhakar

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive booked with Qatar airways for probably $1800. The local airline used was ***************** from ********* NC then I got transferred to Qatar airlines when I arrived in *********** in **. I have 2 check in luggages and 1 carry on but as soon as I was about to board, I was told that theyre overbooked so theres no space. I was given 2 options, whether to check in my carry on or I have to miss my flight. I told them Im flying international so I cant miss it. I also expressed to them that I have about $7K worth of devices in my carry on that Im not comfortable checking in especially theres no lock. I had my essentials and medication for which nobody cared for. They check in my carry on and never gave me a bag tag as well. Your overbooking or not being able to anticipate how much space you have is not my problem. I paid for the flight expecting a smooth service, not like this. As a customer, it isnt my duty to adjust for you. It is wrong to force a passenger to surrender a very important carry on like that in any way. You couldve ask someone who travels local, not someone traveling for almost 2 days on a plane. Worst experience ever. My total flight time is 31 hours with the anxiety of hoping not to lose anything on that carry on that they forced me to check in. Id like to be compensated for the stressful travel of 31 hrs and all the expenses I had to pay for the essentials that I had to rebuy in the airport as I cant be walking around with a *********************** 4 flights and layovers. This IS my first time flying with Qatar airways and this IS such a bad experience. I paid extra to experience the airline as Ive never used them. If I knew what I had to go through with this 31-hr flight, I shouldve stayed with ***** or ***************. Ive read your policy about compensation, this IS one of the best examples of you NEED to compensate as even though this wasnt a delayed or cancelled flight, you have caused a DISRUPTION with my flight travel.

      Customer Answer

      Date: 04/23/2025

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********. 

      Sincerely,

      ****** ******* ******

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10pm 25 Mar we booked online thru Alaska Air *************** & paid $408 for seats on conf ******. AKAir is cancellable in 24 hrs. After tickets sent to ************** said they'd be departing from different city. 12 hrs later, 10 am 26 Mar, I had to change only depart city of itinerary (Dep *** not SFO-IAD to ***, same DOH-JRO, new conf *******. Alaska changed w no fees but Qatar wouldn't transfer seats (tho cheaper price now online). Qatar said had to pay agent rate which was $77more & no credit for extra already paid. He asked for screen shot of online rate to "ask ************ get back to me in 1 hr for online rate. (I'd prefer to do online but not option, if they just refunded seats I could rebook at online rate). (25 Mar I paid IAD-DOH seats **** and Meera $408 ******, 26 Mar new first leg ***-DOH I'm asking to just transfer seats to ****** which are $48less). No callback. 3 hrs later I call back. New agent (tribeka?) says have to pay $117 (+$40 now), price is "dynamic" & keeps me on phone 2 hours. She says I pay or seat assigned at gate. Then she calls back says refunded $117 & if want seats need $77. Then another hr on hold to book seats. Spent 6 hrs & many tears & more money than if could do online, extremely frustrating customer service. I would like ********** (online rate $238 1st leg, $122 2d leg=$360, I pd $485 (408+77) both legs seats). In flights from **, seats fees must be refunded if canceled within 24 hrs. If fees had actually been cancelled and refunded I could have a refund of $125 and just rebooked online myself for $360. This was only 12 hrs. Against DOT rule to not refund. Thank you

      Customer Answer

      Date: 04/22/2025

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:03/23/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a ************** member with Burgundy status. When I explored the option of canceling my upcoming flight, the system indicated a $300 cancellation fee. However, based on the airlines published policy for Burgundy membersavailable on their official website (***************************************************************************)the applicable cancellation fee should only be $25.Because of this discrepancy, I have not canceled my flight yet, as I am being asked to pay a fee that contradicts the fare conditions clearly outlined for my membership level.I believe this practice is misleading and unfair, and I am requesting your assistance in resolving this issue. I would like Qatar Airways to honor the $25 cancellation fee in accordance with their stated policy.

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked airlines tickets with Qatar airways for my family of 5 to go from ******************** to ******* ****. I booked my tickets on February 23, 2025.The trip was from March 15 to March 31.I paid a total of $4400 for the trip. Before booking my trip I contacted the ************************* in ****** to understand the **** requirements to enter **** and I received the information that I can get the **** on arrival at the airport. On the day of the trip, Qatar airways counter agent refused to board my and my family , despite showing her evidence that we have entry requirements to go to ****. I showed the agent our documents and she still refused to board me and my family, leaving us stranded in the airport. They then put in the system that I was a no show for my flight and charged my a penalty of $3600 to rebook.

    • Initial Complaint

      Date:03/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Qatar Airways regarding an unfair and deceptive cancellation fee of $400 on my flight booking (PNR: ******).Qatar Airways modified my flight itinerary without my consent, and per their policy, passengers are entitled to a full refund if they choose to cancel due to significant schedule changes. However, the airline conveniently does not disclose that it retains the sole discretion to decide whether a change is "impactful" enough to warrant a refundwithout any clear criteria.Furthermore, when I opted to cancel, Qatar Airways failed to disclose the $400 cancellation fee upfront. I was only informed of the charge after proceeding with the cancellation, leaving me with no opportunity to reconsider. This lack of transparency is misleading and unfair to consumers.Despite multiple attempts to resolve this issue directly with Qatar Airways, they have refused to refund the wrongful charge. This practice amounts to unfair business conduct, deceptive fee structures, and a violation of consumer protection laws.I am requesting that your agency investigate this issue and take action to prevent Qatar Airways from engaging in such deceptive practices. Additionally, I seek a full refund of the wrongful cancellation fee.Thank you for your attention to this matter. Please confirm receipt of my complaint and provide any necessary next steps.

      Customer Answer

      Date: 04/10/2025

      Better Business Bureau:

      At this time, I have not been contacted by Qatar Airways regarding complaint ID ********.

      Sincerely,

      ******** ******* *******

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