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Business Profile

Seafood Brokers

NYaquatic.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seafood Brokers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2025, I placed an order with NYAquatic for six Sunset Anthias. After purchase, I was informed the fish had been sold at an event. I was offered a substitution and chose six Resplendent Anthias (5 females, 1 male). Soon after arrival, three fish died. I contacted the owner, *******, who agreed via email to replace them if I placed a new order for four more fish, which I did. That shipment arrived July 17, 2025. The total value of both orders was about $690, plus $160 spent on two shipments. Upon opening the second box, I found five males and two females. In the saltwater aquarium community, it is well known, especially among vendors, that anthias should not be housed with multiple males due to aggression. This is basic husbandry knowledge. ******* has been in business long enough to know this. He acknowledged via text this was all the inventory he had left. This wasnt a simple mistake it was a poor decision that disregarded the health of the fish and the customer. After receiving the fish, I acclimated them and placed them in a separate quarantine tank for observation. Once they were in the observation quarantine, I started to notice a decline in their health and began treating them for sickness and disease. As someone with years of experience in the saltwater hobby, including proper quarantine and treatment, I took appropriate steps to care for them. Despite my efforts, the fish continued to decline and died one by one. I followed up with an email asking how the issue would be addressed but received no reply. As of July 30, 13 days after the second shipment, a total of 10 fish had died. All losses occurred within the companys 14-day live guarantee. Based on the condition of the fish and the timing of the losses, I believe the issue stemmed from poor health and quality. I sent a summary and asked for a resolution by the end of the week. As of August 4, Ive had no response. I have provided ******* with all documentation he requested.

    Customer Answer

    Date: 08/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ****



     

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered fish from this site. One arrived dead and the other was gasping for air dying as well. I took the fish out of the bag and both ended up being dead by the end of the day. They were in no condition to survive. I have contacted the business and they do not want to give me a refund. The product I had purchased was supposed to come in alive and healthy, but wasnt. I do not deserve to take a hit on my end because this business some how had a loss of product before getting to me.

    Customer Answer

    Date: 05/20/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *****



     

NYaquatic.com is NOT a BBB Accredited Business.

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