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Business Profile

Chimneys

Chimney Services R Us

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complete list as written by ********************* in attachment "*********************." **** said proper way to repair (this was water damage from a leak) was to gut all walls to studs. (Exception was one paneled wall.) I provided down payment check of $4,500 on April 20, for a May 6th start date. I still had to deposit the insurance check, so he was to wait until Tuesday to deposit. Was following up on MONDAY to deposit. Only parts of the walls were done (where servPro had cut out damaged areas.) Same with ceiling. A garage door opener was provided. Original estimate states "install," which was not done. Nor was adjusting the existing fire door, but he was harassing me, with multiple texts, for the final payment. I left the garage door opener outside with the check. The only times I saw him was when he wanted money. They did not even arrive to work until (per texts) after 10:30 am. On Saturday, May 11th, they were supposed to be working. I got home with part of the "Install shelving of choice" around 2:30 pm. They were not there and had not been, but said they were on the way. Ended up discounting $500 from original estimate of $8,876.50 and did not come that day.None of the spackling was sanded. None of my belongings were covered. There are blobs of spackle on many items. Steps into house were left soaking wet. No clean-up was done. I was clear, from the beginning that, due to medical issues, I am not supposed to be moving or lifting anything. That was not supposed to be an issue. Also, I need to park inside, and based on their erratic work schedule (partially due to weather) filling up the side I park on was not an option.A 50% refund is more than fair. I still need to hire someone to: replace the non-replaced sheetrock, sand and finish the poor spackling, provide and install the garage door opener, remove nails from the garage floor and adjust fire door. I also have to purchase a new step ladder, as my in-house one (photo attached) is completely covered with spackle.

Chimney Services R Us is NOT a BBB Accredited Business.

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