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Business Profile

Perfume

Temptu Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a temptu starter kit and would like to exchange the colors that don't work for me. I am trying to do so but it is asking me to pay additional monies. I can't get a hold of anyone via email, phone or chat. The customer service is so bad! I would like my concerns addressed.

    Customer Answer

    Date: 09/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:05/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased airbrush makeup pods for my business (Adore Beauty LLC) April 18th. The product has yet to arrive. I am having trouble with communication as there is no answer when I call and the email response takes a long time and is incomplete or not at all helpful. I am now attempting to file a claim with the post office. The tracking number says the product was delivered on April 24th. However, I have not received any package from Temptu. I have asked all of my neighbors and it is nowhere to be found. I feel Temptu should replace the items and reimburse me at this point. I have weddings coming up and need product to fulfill my professional obligations. They have not been helpful in assisting me despite my numerous emails requesting information to move forward. I am beyond frustrated.

    Business Response

    Date: 05/22/2023

    Customer reached out to us on 4/27/2023, 4/29/2023 and 5/1/2023.  A customer service representative responded on 5/2/2023.  Please note a response can take up to 48 hrs.  Please note the disclosure on the website- We will do our best to respond within 48 hours (excluding weekends & holidays). 

    On 5/2/2023 we notified the customer that the package was deliver and provided a tracking number.  Please note the Shipping address had a suite number to deliver to.  On 5/2/2023, Temptu customer service provided a link to file a claim with the ****.  Once the customer receives a case #, ********************** would resend a replacement order free of charge, this is Temptu's policy..  After numerous attempts and not hearing from the customer, on 5/10 the customer responded and stated her frustration with the process.  **************** reached out several times to the customer with out any response, until this complaint with the BBB.

    Please note, we have sent out a replacement order.  Customer should receive by Wednesday, 5/24.  .  

    We have also emailed the customer to let them know a replacement order has been shipped.  

    Please let me know if you have anymore questions.  

    ****

     

     

Temptu Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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