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Business Profile

Snow Removal Services

Emerald Pines Snowplowing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snow Removal Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November, i signed a contract for snow removal for *** ****** *** ************ ** ***** for snow plow service from 11/1/24 to 3/31/25.
    I gave Bob P**** $425.00 cash and was given a receipt that indicates that he was paid.
    On 11/29 through 11/30, we received 24" of snow and my driveway had not been cleared. I was told that when 3" of snow fell, the driveway would get plowed. I was also told to call 24/7 to get the driveway cleaned.
    I made the first call at 4:30 am on 11/30 to get the driveway cleared which went to voicemail. I had made several calls throughout the day without any response. His voicemail inbox became full and would not take any additional messages.
    Several of my immediate neighbors also contracted with Bob P**** and they also did not get their driveways plowed.
    I have sent several texts and made several phone calls without any response.
    I have had to contract another service to clear my driveway as Bob P**** has never been to my house to clear snow.
    I am looking for a refund and can file a report with the police if needed.
    I look forward to your response.

Emerald Pines Snowplowing is NOT a BBB Accredited Business.

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