Complaints

This profile includes complaints for Aer Lingus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aer Lingus

  300 Jericho Quadrangle Ste 130 Jericho, NY 11753-2716

• 

  Aer Lingus

  10000 Bessie Coleman Dr Ohare Airport Chicago, IL 60666

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my message to Aer Lingus:I am responding as this case has been reopened by customer service. Please refund me in cash the amount of $494.97 USD, which I was forced to pay for a flight home as a result of Aer Lingus operations. This situation was not a result of an extraordinary circumstance beyond the control of Aer Lingus. It was a result of Aer Lingus deciding to prioritize other flights. That decision caused me to miss my connecting flight home for the SECOND DAY IN A ROW. I can show proof that this was not weather related because the rescheduled flight was delayed on the tarmac for over 3 hours despite other flights arriving in ****** that morning.The original flight was EI483 on Oct 20, rerouted to ******* due to weather. The rescheduled flight to ****** was EI493 on Oct 21, called for a 0930 departure but did not depart until well after 1300. This put us into ****** after all the connecting flight to the US had departed. My original connecting flight to the ** was EI053 on Oct 20. I missed that flight due to weather on EI483. Fair enough. But I missed the connecting flight the following day due to Aer Lingus holding flight EI493 in ******* until it was too late to make the connection. This is not weather related, but an operational decision by Aer Lingus to prioritize other flights, and therefore I am asking for a refund.After spending a SECOND night waiting for a flight, I was able to get on flight EI123 on Oct 22. However, by then I was forced to purchase a new connecting flight to get home, as my connecting flight was missed by 2 days. This was flight UA1084, for which I have submitted a receipt. I want to be reimbursed the $494.97 USD for this flight please. I did miss an entire day of work due to the delay of EI493, which was not weather related. I estimate my loss form this at approximately $1,000. If forced to escalate this matter to small claims court in the **, I will be adding this and other charges to my suit. Thank you

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This airline is horrible!!! Flight Attendants rude, had to pay for water and sodas and snacks. TV on seat was not working. Then they lost my bag. I ***orted it lost with *** at baggage claim bc my bag was not the only one lost. He said they did not have a record of me checking a bag. Worst Airline ever! The tall kid I was seated next to in row 32 from DUB-MCO made me swap seats with him so he could be next to his family. The entire flight his leg kept leaning into me. Besides the kids on board, I could not sleep. Mind you I am part of a flight crew and I just flew in from *****. The seating on the A/C is on top of each other and there is no leg room. The *** had more leg room. The inflight entertainment was poor and my seat did not recline back. When I was finally offered a beverage 3hrs into flight it was a pee size paper cup of water. How insulting. Also the **'s made an announcement that alcohol was not available on this flight. Then a meal was offered 5hrs later with an even smaller portion of water. Again insulting. The tall kid next to me spilt his icecream on me. He was picking his nose and his teeth the entire flight, which is another reason I could not sleep. Then on landing got a nose bleed. Then we landed at 1804L and it took 3hrs for us to find out our bags did not make it. I was travelling with another crewmember whos bag was also lost. The agent that was paged was very rude and did not know anything about anything. Said we had to file a ***ort online and we would get a confirmation email. Which we still have not received. There needs to be a gate agent assisting the deplaning and an agent that is knowledgeable about the flight and the airline and the bags to assist. We should not have had to wait 3hrs. During descent there were storms into *** and the FA's made an announcement that said to put the pillows and blankets behind you so they dont fly everywhere during turbulence. Also said to keep in mind the exit

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Aer Lingus regarding complaint ID ********.
  
  Sincerely,
  
  ******* *
  

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked an Aer Lingus Flight to ****************** for our honey moon over a year ago now. (Booking # **WF5B) The scotland flight was booked thru Aer Lingus but booked on ****************. The **************** flight was delayed for over a certain time over a day. We filed The Air Passengers Rights Regulation 2004 (Regulation (EC) No ********) ** regulation ******** for refund with ****************. **************** approved the refund claim in the amount of $1,200.00 ** and claimed they issued the payment to our bank. I have confirmed with our bank that the payment has not been made. Again this has been over a year now of us trying to contact **************** and Aer Lingus to get our refund. Aer Lingus Cliam Case number is (********) and *********************** case number is (********)... We would like BBB assistance in getting our refund for us as we have tried calling and emailing multiple times and we are not getting any responses back from either airlines. We have email documentation with proof of conversation with ****************.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Aer Lingus regarding complaint ID ********.
  At this time, I have not been contacted by ************ regarding complaint ID ********.

  Emerald Airs has approved of the refund but has not issued the refund payment to us to date. It has been over a year and half now with no updates from either airline or help in resolving this matter. 

  
  Sincerely,
  
  ******** *****

  
  

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our return trip to *******, ** was diverted to *******, ** and we were given no communication despite calling and verifying that we would be updated about next steps via phone/text/email. We had to rely on the few passengers receiving text communications to know what hotel to go to and what the potential solution may be. We were never told what the issue was and every phone call was another conversation with a person who didn't know what to do.I have called many times after the issue to try and get reimbursement/refund/compensation but each time they give a run around - they lost our booking number and need to create new ones, our claim ID is gone and new one needs to be created, the claim is in the old system and only select people who come at odd times during the day have access and my favorite "We are working on it."I have sent a large explanation with all supporting documents under Claim ********. The entire return trip was a disaster and the other passengers ultimately told us the next afternoon that the plan was to put us on a 10-hour bus ride. We originally booked this direct flight to get home as quickly as possible because our son has digestive complications with specific dietary needs and he is usually vomiting and having diarrhea.When asking what we should do, the representative indicated just file a claim with all the receipts. As a result, we booked a flight back home because there was no way could go on a bus with our son's health complications. No one at Aer Lingus can help. They don't know why the flight was diverted, why they didn't put us back on the flight the next day, why they weren't sending any of the 4 passengers in our party communication, what would be reimbursed, etc. It's been about 2 months now and that's why I'm reaching out for help from BBB. Since they have changed the booking several times, I have provided the latest reference numbers given. Please help us.

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Aer Lingus regarding complaint ID ********.
  
  Sincerely,
  
  **** *******
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17, I was on a flight from ********* to ****** then connecting to ***********. The flight from ********* was delayed about 2 hours. As a result, I was unable to make my flight to **. There was no other flight that day to LA so I was forced to to stay overnight in ******. As there were multiple events in ****** that day, it took 3 hours to find me a room. It was in ******** about 40 minutes outside ******. There were no hotels in ******. It was the Aer Lingus staff that found me the hotel.I was assured that since this was the fault of Aer Lingus, they were responsible for paying for my hotel & the travel to get to it. For 2 months, I have been trying to get my expenses reimbursed. I submitted all my receipts.They came back & asked for more detail on the taxi receipts. I resubmitted. When I called 3 weeks ago, they told me the case was closed but no one knew why or how. The person said they were reopening the case. When I called again yesterday almost a month later, it had not been reopened. Again, I was told they were reopening it. They are responsible for reimbursing me. I do not know how to get them to do this. I get a complete run-around.The recipts I am attaching are in euros.

  Customer Answer

  Date: 11/20/2024

  At this time, I have been contacted directly by Aer Lingus regarding complaint ID ********, however my complaint has NOT been resolved because:

   

  I am writing in regard to the case #********.
  
  Aer Lingus has told me the case was resolved, but every time, I call the story/timing of the refund owed me changes. About 12 days ago, I received an email stating that I was owed $626 and it would be sent to my financial institution. When I called to ask what institution since they did not know my bank information, I was told that I would receive another email requesting that info. No email arrived. I called again. This time I was told it was going to ****** which was odd since I had not given them that info. They said to check by Nov. 18 by which time the money would be in my account. I did. No refund. I called again yesterday, and they said it was going to my credit card and to give it 5-10 days. Today I received another email saying there was a delay. 
  
  This has been going on for 3 months. I am writing because I am afraid they will tell you it has been resolved but they are NOT refunding the money. I think you have the details of the complaint, but I am happy to speak with you if need be. I have spent hours dealing with this. It's an enormous waste of my time, but I refuse to let them not refund me for charges I incurred because their flight was delayed and as a result, I missed my flight home.
  
  Thank you for your help.
  
  Best Regards,
  ***** *********
  ************
  
  
  

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew down on Aer Lingus on Sun Sept 22nd from ******* to ******. I was scheduled to return on Oct 1st. While on vacation, I fell and broke both of my legs and was hospitalized, requiring surgery. I attempted to speak with staff about being refunded for my flight home as I was not able to fly. I was told to get a letter from the hospital and submit that and it would be funded. I have submitted the letter confirming I was not able to fly on Oct 1st and after submitting it, was informed my request was denied. This is also after booking a return flight home on Aer Lingus, first class and just hours before my flight, I received an email saying that I was not able to fly on Aer Lingus as I was not able to bend my knee. This has been a complete nightmare all around. EVERYONE I have spoke with regarding this interaction is in complete shock as they know many people who have flown not being able to bend their knee as well as *** regulations do not require you to have to do that. I am asking that my fight home be reimbursed as I have provided necessary medical documentation confirming I was not able to fly.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/05/2024, my flight from *** to DUB with a scheduled departure time of 20:05 was cancelled. On 09/05/2024 at 22:11, I received communication from Aer Lingus stating the flight was delayed and then cancelled due to "technical issues". On 09/05/2024 at 22:27, I was informed by Aer Lingus that I was rescheduled to a flight departing from *** to DUB on 09/06/2024 at 20:05. On 09/06/2024 at 06:42, I received communication from Aer Lingus stating this flight was also cancelled due to ongoing technical issues. I filed a compensation request for the 09/05/2024 flight cancellation from *** to DUB. On 09/25/2024, I received communication from Aer Lingus stating that I am not eligible for compensation because the flight was cancelled to "adverse weather". This latest information contradicts previous messaging from Aer Lingus. On 09/25/2024, I submitted a complaint form with the attached document. As of 10/08/2024, I have not heard back from them. I am requesting that this is rectified and I am compensated **R 600 for each flight cancellation as per ** Regulation 261/2004.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/05/2024, my flight from *** to DUB with a scheduled departure time of 20:05 was cancelled. On 09/05/2024 at 22:11, I received communication from Aer Lingus stating the flight was delayed and then cancelled due to "technical issues". On 09/05/2024 at 22:27, I was informed by Aer Lingus that I was rescheduled to a flight departing from *** to DUB on 09/06/2024 at 20:05. On 09/06/2024 at 06:42, I received communication from Aer Lingus stating this flight was also cancelled due to ongoing technical issues. I filed a compensation request for the 09/05/2024 flight cancellation from *** to DUB. On 09/25/2024, I received communication from Aer Lingus stating that I am not eligible for compensation because the flight was cancelled to "adverse weather". This latest information contradicts previous messaging from Aer Lingus. On 09/25/2024, I submitted a complaint form with the attached document. As of 10/08/2024, I have not heard back from them. I am requesting that this is rectified and I am compensated **R 600 for each flight cancellation as per ** Regulation ********.

  Customer Answer

  Date: 11/02/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Aer Lingus regarding complaint ID ********.
  
  Sincerely,
  
  ***** ****
  

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/05/2024, my flight from *** to DUB with a scheduled departure time of 20:05 was cancelled. On 09/05/2024 at 22:11, I received communication from Aer Lingus stating the flight was delayed and then cancelled due to "technical issues". On 09/05/2024 at 22:27, I was informed by Aer Lingus that I was rescheduled to a flight departing from *** to DUB on 09/06/2024 at 20:05. On 09/06/2024 at 06:42, I received communication from Aer Lingus stating this flight was also cancelled due to ongoing technical issues. I filed a compensation request for the 09/05/2024 flight cancellation from *** to DUB. On 09/25/2024, I received communication from Aer Lingus stating that I am not eligible for compensation because the flight was cancelled to "adverse weather". This latest information contradicts previous messaging from Aer Lingus. On 09/25/2024, I submitted a complaint form with the attached document. As of 10/08/2024, I have not heard back from them. I am requesting that this is rectified and I am compensated *** *** for each flight cancellation as per ** Regulation *********

  Customer Answer

  Date: 11/02/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Aer Lingus regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a flight with aer lingus in June 2024. Fly out of ********************** and was supposed to return to **********************. Return flight was cancelled the night before and I had to contact aer lingus to try and find a return flight. Aer lingus could only provide a flight to ***********, which is in a different state. My car was also parked at ******* during the trip so I had to travel from *** to ******* to get my car back.Aer lingus approved of a $650 refund due to these events as shown in attached document. The money was never delivered. I have since contacted them five times and every time they tell me theres a technical error and that the money will now be sent and that it should appear in 5 business days. Im seeking my refund of $650 as owed to me.