Business Profile

Airlines

Aer Lingus

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aer Lingus's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

191 total complaints in the last 3 years.
66 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lost baggage since April 21st 2025. States online that you can mail your claim to office. I can not submit request online as it keeps saying to use same name. My claim forms have been sent and they have been received on June 2nd at ***** am. No one has contacted me. Apparently everyone I spoke to wants a case or file number I did not get a case or file # as it keeps saying my bag has been located .
Business Response
Date: 06/09/2025
Dear Customer
Thank you for your recent complaint submitted through the Better Business Bureau (BBB). We want to assure you that your concerns are already being reviewed, and your case is currently being handled by our team.
We understand the inconvenience this situation may have caused and sincerely apologise for the delay. Please know that we are working to resolve the matter as quickly and fairly as possible.We will respond to you request through our case management system.
Thank you for your patience as we continue to address this issue.

Aer Lingus
Customer Care
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I are STILL waiting on a response to case ******** nearly a year on. Our trip from ******* to ****** (booking reference ******) was cancelled on short notice last July and we still havent received our ** mandated compensation. We now demand both a response and the compensation to which we are legally entitled in short order.
Business Response
Date: 05/27/2025
Thank you for reaching out. Weve received your complaint via the Better Business Bureau and appreciate the opportunity to review your case.
Firstly, please accept my sincere apologies for the delay in resolving this matter. I understand how frustrating such delays can be, and I want to assure you that I will personally review your case as a priority to ensure it receives the attention it deserves. You will receive an update shortly through our case management system.
Thank you again for your patience. If you have any questions or additional information in the meantime, please dont hesitate to get in touch.
Customer Answer
Date: 06/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

On Tuesday May 27th I was assured that the payment of ** flight cancellation compensation to which I was entitled would be transferred to my bank account, but I still have not received this payment. I tried emailing Aer Lingus to clarify that the international routing number might require an additional 0 at the front (depending on their system), but I was just notified that the case was closed. As I still have not received my compensation payment, I have a right to know if the transfer did not go through. If the payment bounced back to Aer Lingus, they have an obligation to contact me. This matter is not yet resolved and I want my case reopened.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********* *****

Business Response
Date: 06/21/2025
Thank you for your message.

We are genuinely sorry to learn that you are dissatisfied with our response, and we sincerely apologise for any inconvenience or disappointment this may have caused.

Please note that a detailed response has been provided through our internal case management system. We kindly invite you to review that communication at your earliest convenience.

Should you have any further concerns or require additional clarification, we would be more than happy to assist.
Customer Answer
Date: 06/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* *****
Initial Complaint
Date:05/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
good evening my family and i are currently on your flight from ********************** to *** and this is the most miserable experience of our lives. It took almost an hour to even get the payment page to come up and your flight attendant just brushed me off and spoke to me like i was ignorant to how the internet works after i told her i had no difficulties on way in. after finally getting page to load and paid $20 for unlimited internet i can barely getting anything to load. my phone is absolutely no use to **** had no problems on my way to ******* 6 days ago. My brother pointed out that we have a full flight and there may not be enough data available. if that is the case then there should be discounted wifi rates for full flights. im also sitting on a 6 and half hour flight terribly thirsty becuz i was told i can only get something to drink when the cart comes around my father could not even get a second water to wash down his dinner with because we were told they were currently in coffee service. And being that we are sitting in the dead middle of the plane we always last to be served. and to top it all off we have a baby seated behind us screaming ****** murder for two hours straight and still have another 4 to go. needless to say we are very unhappy with our aer lingus experience and as a family of four who travel often, we all agree we will not be using you again. as well as, i will be sharing this terrible experience on social media and all our family and friends.sincerely a very disappointed customer
Business Response
Date: 05/26/2025
Thank you for reaching out. Weve received your complaint via the Better Business Bureau and appreciate the opportunity to look into this.
Firstly, please accept my sincere apologies for the delay in resolving your case. I understand how frustrating the delay must be, and I will personally review your case as a priority to ensure it receives the attention it deserves. You'll receive an update from us shortly with more details.
Thank you for your patience regarding this matter. If you have any questions or additional information in the meantime, please dont hesitate to get in touch.
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for preferred seats on my outbound and inbound Aer Lingus flights. The airline changed the plane and I did not receive the preferred seats I had paid for. I requested a refund over a month ago and have not received it.Outbound YYZ-DUB Mar 25th 2025 EI 0126 Inbound DUB-YYZ Mar 31st 2025 EI 0127
Business Response
Date: 05/08/2025
Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns.

We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction.

Please note that we take all feedback seriously and continuously strive to improve our customer experience. We appreciate your patience and the opportunity to address your concerns.

Please expect a response within 24 hours via the case submitted through our case management system.
Initial Complaint
Date:05/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a flight with Aer Lingus from *************** to ******, ******* on November 24th. That flight was then cancelled and I had to re-book the following day. Because of this I filed for a refund on December 17th, and Aer Lingus is claiming that they sent me a refund of 630 USD on December 18th. I never received the money so I called in January and they said to give it a full month. I then called in February and they said I had to wait 30 business days, not a calendar month. I then called in March and they said theyd forward my complaint to the accounting team. Naturally, I did not hear back so I called a week later at the start of April and it was not until then that I was told that they already sent me the money on December 18th. This was obviously not true because 1) I never received the money and 2) I was never once told the refund was issued in any of the phone calls I had with the company the prior three months. I told them that I never received any compensation and that I needed for them to provide proof of payment. They gave me a document id number of ********** and reference number of ********** and told me to check with my bank (which I had already done several times). I then went to my bank with these numbers and they found nothing, they had searched through all transactions on my account from November-April and there was no deposit of 630 USD. They then told me that since I made the purchase for these flights June 2024, its too late to file for a card dispute, and instead to reach out to the Better Business Bureau, so here I am. Let me know what I can further to do ensure I receive this refund please, thanks!
Business Response
Date: 05/05/2025
Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns.

We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction.

Please note that we take all feedback seriously and continuously strive to improve our customer experience. We appreciate your patience and the opportunity to address your concerns.

Please expect a response within 24 hours via the case submitted through our case management system.
Customer Answer
Date: 05/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Although Aer Lingus states that the refund was processed, the payment was never transferred into my bank account. I have contacted my bank several times in the past few months and they have found any transactions of 630 USD ever deposited by Aer Lingus. My bank said they will be happy to provide a document of my ************* statement, showing that no deposit of 630 USD was made on December 18th, 2024. I have reached out to my financial institution for further assistance and they have done all that they can do. I need further assistance from Aer Lingus as to where that money went, because it never went into my bank account.

******* *****

Business Response
Date: 05/08/2025
Thank you for your message.

We are genuinely sorry to learn that you are dissatisfied with our response, and we sincerely apologise for any inconvenience or disappointment this may have caused.

Please note that a detailed response has been provided through our internal case management system. We kindly invite you to review that communication at your earliest convenience.

Should you have any further concerns or require additional clarification, we would be more than happy to assist.
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We booked a flight through Aer Lingus on Sept.22,2024 for a flight on 8/11/2025 from ******* to *******. Reference # was ****** / Confirmation # ******.On11/5/2024 we were notified of a time change to the flight that did not fit our travel plans. We called and they guaranteed a full refund AND we rebooked and paid for another flight that fit into our vacation plans. The flight cost was $872.47 and they only refunded $558.11. I have called many times to the ** #...12/30/2024 talked to ***** - case is # ********. She promised to correct it. Another call was on 3/11/2025 and I spoke to *** - same case # - so it is clearly on file and he promised a refund of $284.00 - due to exchange value at the time. I still don't have the refund. I ask for a supervisor and never get to anyone - this is extremely frustrating.
Business Response
Date: 05/05/2025
Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns.

We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction.

Please note that we take all feedback seriously and continuously strive to improve our customer experience. We appreciate your patience and the opportunity to address your concerns.

Please expect a response within 24 hours via the case submitted through our case management system.
Customer Answer
Date: 05/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

We still do not have the credit to our credit card. The letter they sent said the same thing they have told us for months....and still no credit appears. I will continue to watch for the credit.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *******

Business Response
Date: 05/08/2025
Thank you for your message.

We are genuinely sorry to learn that you are dissatisfied with our response, and we sincerely apologise for any inconvenience or disappointment this may have caused.

Please note that a detailed response has been provided through our internal case management system. We kindly invite you to review that communication at your earliest convenience.

Should you have any further concerns or require additional clarification, we would be more than happy to assist.
Customer Answer
Date: 05/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.
After months of empty promises and after extreme efforts on my part, the refund monies have finally appeared on our account.
I would not express satisfaction with Aer Lingus because I am not satisfied with how this was/was not handled. But I do acknowledge it has been resolved.

Sincerely,

**** *******
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/17/2025 filed a claim for reimbursement of expenses incurred due to delayed baggage. Claim is for $193.19.Aer Lingus has sent General emails that the claim will be reviewed. All attempts to contact them put me in an endless, useless loop with no progress. Online reviews indicate this is a common practice. The Montreal Convention entitles me to compensation.
Business Response
Date: 04/22/2025
Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns.

We sincerely regret any inconvenience you may have experienced. After a thorough review of your case, we can confirm that the matter has been resolved in accordance with Aer Lingus policies, and the outcome aligns with the resolution you requested.

We value your feedback and remain committed to continually improving the customer experience. If you have any further questions, please dont hesitate to reach out.

Thank you again for your patience and for giving us the opportunity to resolve this matter.

Customer Answer
Date: 04/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I thank the BBB for its attention to this matter. I received the attached letter from Aer Lingus today indicating the claim has been processed however I will not consider this matter resolved until the money is actually received. The letter indicates that will be ***** days.

***** *******

Business Response
Date: 05/27/2025
Thank you for contacting us through the Better Business Bureau (BBB).
Please note that a response to your concerns has already been provided via our internal case management system. We encourage you to check your email or customer portal for the latest update regarding your case.
If you require any further clarification or assistance, please dont hesitate to reach out to us directly through your open case.
Customer Answer
Date: 05/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I want the money wired to my account. ******************** inaccurately states international banking rules will make this take ***** days. That is untrue. Money (which was promised by May 12) should be received in 1-5 days.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******
Initial Complaint
Date:04/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a flight booked and had to cancel because my father passed away. At first the bank gave me back the money but then reversed it stating Aer lingus needed more information. I sent them the death certificate as asked and then was told they would refund my ******* . I have been waiting. They now say they the sent it to the bank but of course its not there as they said. I have an email I will copy and paste here in order to get my money back.ear ******,Booking Reference: ****** Case Number: ******** Flight Details:Flight Date:2025-02-06 Flight Number:***** Flight Details:Flight Date:2025-02-07 Flight Number:****** Origin:DUB - ************** (******, **)Destination:*** * ******************************** (**********, **) Passenger Name(s):Passenger Name:******** ****** Passenger Name:********* *** **** Flight Details:Flight Date:2025-02-16 Flight Number:****** Origin:*** * ******************************** (**********, **)Destination:DUB - ************** (******, **) Passenger Name(s):Passenger Name:******** ****** Passenger Name:********* *** **** Flight Details:Flight Date:2025-02-16 Flight Number:*****5 Origin:DUB - ************** (******, **)Destination:ORD - ****************************************** (*******, **) Passenger Name(s):Passenger Name:******** ****** Passenger Name:********* *** **** We would like to express our sympathies of behalf of Aer Lingus on your recent loss.The documentation you provided has been reviewed, and based on the information provided, we have processed a refund for your booking ****** in the amount of $1,311.35. Please allow time for your financial provider to credit your account.Kind regards,Customer Care Team ******************** Youll find a complete list of contact options available at: ************************************************************************************************************************************** Limited is registered in *******, Company Number *****Registered Office at ********************************VAT number ** ********
Business Response
Date: 04/15/2025
Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns.
We sincerely regret any inconvenience you may have experienced. After a thorough review of your case, we can confirm that the matter has been resolved in accordance with Aer Lingus policies, and the outcome aligns with the resolution you requested.
We value your feedback and remain committed to continually improving the customer experience. If you have any further questions, please dont hesitate to reach out.
Thank you again for your patience and for giving us the opportunity to resolve this matter.
Customer Answer
Date: 04/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because ******** said it was not returned. Ask them for the "credit receipt" for the money returned to my account.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********

Business Response
Date: 04/23/2025
Thank you for contacting us via the Better Business Bureau (BBB). We appreciate the chance to respond to your concerns.

Were truly sorry for any inconvenience you may have encountered. Following a careful review of your case, we can confirm that it has been resolved in line with Aer Lingus policies and in accordance with the resolution you requested.

Your feedback is important to us, and we remain dedicated to enhancing the customer experience. Should you have any further questions, please feel free to get in touch. If you would like a call back to discuss further, please provide a suitable time.

Thank you once again for your patience and for allowing us the opportunity to address this matter.
Customer Answer
Date: 04/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ********
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aer Lingus overbooked our original flight on 10/31/24, separating us from our family, keeping us away from our kids and leaving us stranded in the ************, with no airline assistance for 9 hours. This was a completely chaotic, unorganized, miscommunicated, and stressful experience for the financial benefit of Aer Lingus. We were a family traveling together, and we got broken up through unnecessary chaos. We were eventually driven to a nearby hotel for the night and rebooked 'standby' (another oversold flight) on a flight the following day. We did get the last 2 seats on the plane.I called Aer Lingus to file a complaint on 10/31/24 and went through the proper procedure, which resulted in Aer Lingus Case Number: ********.That was FIVE MONTHS AGO. Since that time, I have called Aer Lingus on the following dates: 11/19/24, 11/25/24, 1/31/25, 2/17/25, 2/18/25, 2/25/25, 3/3/25, 3/7/25, 4/7/25.Every single time I call, I am told that someone will respond and that my case number has been elevated to management. As of today, I have received nothing other than generic emails, informing me that they are working on my case.This was such a massive disruption to our trip and beyond that, it has become a massive disruption in my life to try and get a response from these people. It is amazing that they are still in business.
Business Response
Date: 04/15/2025
Dear *********,

Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns.

We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction.

Please note that we take all feedback seriously and continuously strive to improve our customer experience.
We appreciate your patience and the opportunity to address your concerns.
Please expect a response within 24 hours via the case submitted through our case management system.

Best regards,
Customer Care Team,
********************?
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

See attached email sent to Aer Lingus
According to the *******************************:
If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the minimum compensation doubles (400% of your one-way fare, or $2,150, whichever amount is lower).

********* ****

Business Response
Date: 04/23/2025
Thank you for contacting us via the Better Business Bureau (BBB). We appreciate the chance to respond to your concerns.

Were truly sorry for any inconvenience you may have encountered. Following a careful review of your case, we can confirm that it has been resolved in line with Aer Lingus policies and in accordance with the resolution you requested.

Your feedback is important to us, and we remain dedicated to enhancing the customer experience. Should you have any further questions, please feel free to get in touch. If you would like a call back to discuss further, please provide a suitable time.

Thank you once again for your patience and for allowing us the opportunity to address this matter.
Initial Complaint
Date:04/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a flight for my wife and I on Aer Lingus to fly from ****** to *************** on Mar 25th. When I booked the flight I chose Aerspace, which is their refundable business class fare. A fire occured at ******** so I cancelled this flight and requested a refund (we ended up flying back to NY out of ******). Over a week later I received an email that my request for a refund was denied. There is literally no way to contact anybody at this airline. There is no way to dispute them and provide my receipt showing that I purchased Aerspace fares (which are refundable). No chat works as per their website. Nobody answers the phone even if I call to try to book a new flight.
Customer Answer
Date: 04/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

Aer Lingus issued a partial refund of $600. As per my previous message and the invoice, I paid over $1000 for Aer Space (a fully refundable fare) so I expect a full refund to be issued.

****** ******

Customer Answer
Date: 04/10/2025
Better Business Bureau:

Aer Lingus has issued a number of refunds totaling the amount indicated on the invoice/receipt filed with the complaint. While I find their customer service abhorrent, the issue has been resolved and this case can be closed.

Sincerely,

****** ******

Business Response
Date: 04/15/2025
Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns.
We sincerely regret any inconvenience you may have experienced. After a thorough review of your case, we can confirm that the matter has been resolved in accordance with Aer Lingus policies, and the outcome aligns with the resolution you requested.
We value your feedback and remain committed to continually improving the customer experience. If you have any further questions, please don’t hesitate to reach out.
Thank you again for your patience and for giving us the opportunity to resolve this matter.

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Aer Lingus is NOT a BBB Accredited Business.