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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 24, 2025, while I was at a medical appointment, I received a notification that my package (Order #*******************) *** tracking ******************* cost $3.70, was being held for pickup. At no point did I request a pickup, and I expect my items to be delivered to my door. I am unable to retrieve items from pickup points. This action created a barrier to access that impacts my wellbeing.A sticky note was left on the outside of my building, not at my door, and this is part of a recurring pattern with this driver. I called the number provided by Amazon ***************) and I was told they'll redeliver the package.June 25, I received a delivery notification stating on my phone that this same package had been delivered. However, it was not at my door. The proof-of-delivery photo for the missing package showed a location that clearly was not my residence. This photo wasn't put on ****** but the *** described a grayish or whitish backing. My door is brown door with a gold 5 and I've requested through ****** all photos show this detail.On the morning of June 26, while on the phone calling for that issue to be resolved, I received another alert that a second item, order #***-***************, tracking number *** Tracking ID: ******************, (an ice maker cost $63.68) was being held for pickup, again with no delivery attempt and this time no notice left.I called ************** at approximately 12:30 PM on June 26 to ***ort the issue. I was on a conference call with an ****** ***resentative named ***, and we spoke to a *** ***resentative named ********, who assured me that the local *** facility would contact me by 1:45 PM. That call never happened. I followed up with *** a few more times from June 26- June 27, was told I would be contacted and my item would be redelivered. It took almost 7-15 minutes get to a human.

    Customer Answer

    Date: 07/25/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding The *** Store has been resolved. The redelivered items. I spoke about the issue of bad deliveries not sure if that will be looked into or handled because I had another issue with them dumping off an expensive item with **** but the **** seller has to make the complaint.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** *******

The UPS Store is NOT a BBB Accredited Business.

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