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Business Profile

Airlines

Turkish Airlines, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Turkish Airlines, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 544 total complaints in the last 3 years.
    • 190 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What should have been a simple fix turned into a 12+ hour ordeal over three days (March 14th18th, 2025), costing us time, emotional distress, and financial inconvenience. On March 14th, we booked three tickets through the Turkish Airlines website. Upon receiving the confirmation email, we noticed a minor spelling error on my husbands last name. We immediately called customer service, expecting a straightforward correction, as their policy allows minor errors under four letters to be amended or corrected with a fee. Instead, we were told the only solution was to fully refund and rebook all three tickets, requiring us to repurchase them at the current market rate while waiting for the original $5400 refundsomething financially unfeasible. Despite submitting the requested form twice with passport images, we received no resolution. An agent then directed us to ***, claiming the staff there had more sophisticated equipment .We drove an hour to DIA2xpaying for tolls, gas, parking, only to find no Turkish Airlines staff available. On our third visit, we finally spoke with two attendants, who said they were not trained to sell or modify tickets due to the location being new. Back on the phone, we were again directed to use the unhelpful online chat and form. We discovered my husbands ticket had been inexplicably detached from mine and my sons without notice. Despite being placed on a separate ticket, his name was still misspelled. Frustrated, we requested a refund but were repeatedly told we were not eligible. Only after demanding they check their system did they confirm we were entitled to a partial refund. We ultimately canceled the tickets online on March 18th, as the website clearly displayed the refund amount. We are now awaiting the refund, minus the fees, while scrambling to find new flights.This experience was emotionally draining, financially burdensome, and marked by poor customer service, misinformation, and lack of accountability.

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased airline tickets on Turkish Airlines in March. - **Booking Reference:** TB7MWR - **Ticket Numbers:** [************** ************** ************** ************** *************]- **Total Payment:** [CNY ******: about $3691.93 on March 17] The tickets included two flights. There are two flights in this order. The first flight, **TK1862**, is from **** to ********, and the second flight, **TK79**, is from ******** to *************. I paid a seat fee for each flight, meaning I was charged **twice** for seat selection for the entire journey on each ticket. According to Turkish Airlines cancellation policy, if canceled within 24 hours, I am entitled to a **full refund**. However, I only received refund for CNY ******: about $3407.33. I did not receive a full refund because the seat fees (CNY 2100) for both flights were not refunded. I contacted customer service, but the representative said they couldnt assist and advised me to submit a feedback form online. After my first feedback request, I received only a **partial refund** for the seat fees. I originally paid ******* CNY** but was refunded only **[810 CNY]**. After submitting a second feedback request, I was told that the remaining difference was due to currency fluctuation. This explanation is incorrect, as the exchange rate only changed by **0.02 CNY**, which would result in a minor difference about ***** CNY, not the ******* CNY** I am still owed. Furthermore, I was only refunded for the seat fee on my first flight (**** to ********) but not for the second flight (******** to *************). Turkish Airlines has not denied my right to a full refund, yet they have failed to return the full amount, especially for the seat fees. I request that Turkish Airlines provide a full refund equal to my original payment. I appreciate your prompt attention to this matter and look forward to a resolution.

    • Initial Complaint

      Date:03/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Turkish Airlines regarding a recent flight I took from ******/********** (DFW) to ********, ******, and onward to ******. Despite confirming my frequent flyer information weeks prior to travel, Turkish Airlines improperly credited my miles and then refused to correct the error.Flight Details:Reservation Code (PNR): ****** E-Ticket Number: ************* Flight Date: March 6, 2025 Route: DFW > IST > PRN (Outbound) and PRN > IST > ORD > DFW (Return)United MileagePlus Number (correct program): ******** Turkish Miles&Smiles Number (incorrectly credited): *********** Approximately two weeks prior to my departure, I contacted Turkish Airlines customer service by phone and confirmed that my United Airlines MileagePlus number (********) had been properly added to my reservation. I explicitly requested that any flight credit or miles earned from this itinerary be applied to that account, not to my ********************** Miles&Smiles number.Despite this, Turkish Airlines incorrectly credited the outbound segments to their Miles&Smiles program. Here are the improperly credited miles:March 8, 2025 Flight IST-PRN: ***** miles March 5, 2025 Flight DFW-IST: ****** miles My return flights were correctly credited to my United Airlines MileagePlus account.I submitted a support request (Ticket #*********** / ************) asking Turkish Airlines to correct this error. On March 21, 2025, I received a dismissive response stating that the miles could not be transferred once they were billed and that "removal or transfer of miles from one FFP to another is not permitted."This response is unacceptable. The issue was not a transfer request after the factit was a preventable error made by Turkish Airlines after clear instruction. Rather than take accountability, Turkish Airlines is hiding behind policy language and closing the case without further action.

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:03/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TA mishandled my checked baggage from my 2/22 flight. A claim was filed on 2/23 with ***********************, which assured delivery to my home. Instead, the bag was sent to LAX, where an incorrect contact was called. Despite providing my correct delivery address multiple times, ** failed to update their records.Over weeks, I made 20+ unsuccessful attempts to reach LAX baggage services and contacted TA 10+ times with no resolution. When I visited LAX in person, I was told my bag was about to be sent to ******. After a 45-minute wait, they claimed to have retrieved it and told me to return the next day. However, when I did, I learned they had shipped it to ****** anyway without notifying me. The staff were dismissive, unhelpful, and gave no explanation.This caused major inconvenience and frustration. I request an official review of *** mishandling of baggage claims and seek compensation for their failure to fulfill their responsibilities.

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *** *******

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After booking a roundtrip flight from ****** to ******, I called Turkish Airlines to change my return flight from ****** to ******. I did not change my outgoing flight from ****** to ******. The agent explained that I would have to pay $351.60 to change the flight, and that I would have to pay again for seats on the return flight. I paid the $351.60 for the flight change and $112.00 for the seats. During that phone call, the agent told me there was a problem in the system that deleted the seats on the outgoing flight (which I did not change). She said she had to email someone to fix their error, and she would call me back. She never called back. My booking shows that the seats from ******** to ****** have been reinstated, but the seats from ****** to ******** have not. I have called and sent feedback many times, but Turkish Airlines refuses to reinstate the seats that I paid for on the flight that I did not change.

      Customer Answer

      Date: 04/13/2025

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:03/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So on January 27th I and 2 friends purchased tickets to ******** from *****( flight number ****** roundtrip) , my friends and I boarded the flight in ****** and than when returning to ***** , I was stopped in ******** and told I never boarded the plane in ***** therefore I can not fly back unless I buy another ticket, I requested they check security footage because it would clearly show my friends and I boarding the original flight but keep getting brushed off.I want security footage to be checked showing me checking in and boarding the original flight ****** I ***** on 2/27/25 , so I can get reimbursed the ******* I was made to pay the second time on March 2 for ******. I am requesting footage be checked from original February 27 flight showing that I DID BOARD TK **** * If footage is not checked it is an incomplete investigation , so how can company deny the claim if it is an incomplete investigation , so please investigate properly so I can get a refund for the second duplicate fradulent ticket I was made to purchase. I want the company to reach out and request the footage , I believe the company has authority to request video footage if they are investigating fraud or potential fraud, I have tried several times and get brushed off, but I tend to believe that they have a lot more resources than I do . It is also their due diligence to fully and properly investigate the situation, not just got by what was said ,or an paper, because they are saying I didn't board and I know I did because I didn't walk cross country , So if there is a discrepancy between merchant and consumer than video footage needs to be checked. The thing is this if it is an error in the airlines computer than it should not be an issue I should pay for ,there are not many but it does happen that someone's somehow makes it on a plane I guess without boarding pass scanning into system , so it seems like what they are saying is somehow I managed to sneak on the plane in ***** !!!!.

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets from ***** to ********** with Turkish Airlines 2/18-2/23. The flight was from *****-********-*********, **********. On the flight over, there was an issue that forced my companion and I to spend an extra 24 hours in a hotel room inthe airport. This cut are already short trip in ********** by 24 hours, and we incurred an additional cost for a hotel room with no support at all from Turkish Airlines. For the flight back home, I was supposed to fly from ********* to ******** to *****. Turkish Airlines changed my ********* to ******** flight from 2/23 to 2/24, and left my ******** to ***** flight on the 23rd! I had multiple conversations with the customer service center, and nobody was able to assist in rectifying my flights. In order to be able to leaveMontenegro and come back to *****************. I had to purchase from a different airline. Again, multiple conversations with the Turkish airline, customer service stated they wereunable to help me over the phone and I had to go to a sales office. I personally live in *****, ******* and there are no sales offices close to me. I happen to be up in ****** on a trip and tried to go to the Turkish Airline sales office in ******. In ******, no one answered the phone and they would not allow me in without an appointment.

      Customer Answer

      Date: 03/28/2025

      Better Business Bureau:

      AS of 3/28/2025, Turkish Airlines has reached out to me and they have finally provided the refund to the tickets back to my credit card.


      Sincerely,

      ********* ********



       


    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turkish Airlines has lost my checked baggage. The airline has filed the dispute under the reservation number **********

      Customer Answer

      Date: 03/28/2025

      Better Business Bureau:

      At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.

      Sincerely,

      *** *** *****

    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a flight TX33 from ******** to *******,** on 02.20.2025 with Turkish Airlines. Booking ID: ****** My luggage didn't arrive on time at ***, it was left behind somewhere. I filled out a missing luggage form at *** with Turkish Airline representative . My luggage was delivered to my hoe address on 02.27.2025 After opening my luggage I discovered that expensive phone chargers and cables have been stolen from it. Items and values are:Iphone 30W charger, 2 pcs x $39 Iphone long lightning cable 1x$29 Android usb C cable 1x$15 On 02.28.2025 I tried to call Turkish Airlines at ************ and was unable to file complaint or resolve the issue. Looking on Turkish airlines website to file complaint and to be compensated for my loss, I was unable to find any relevant information.I would like Turkish Airlines to compensate me for the property stolen from my luggage in the amount of $122 USD

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Against Turkish Airlines Unpaid Approved Claim Dear Better Business Bureau,I am filing a formal complaint against Turkish Airlines regarding an unresolved compensation issue for a claim I submitted in February 2024. My claim, which was approved by Turkish Airlines, was for luggage damage and lost items. However, despite multiple follow-ups, I have yet to receive the approved reimbursement.Details of my complaint are as follows: Airline: Turkish Airlines Claim Filed: February 2024 Claim Approval: Confirmed by Turkish Airlines Compensation Reason: Luggage damage and lost items Issue: Turkish Airlines has not provided the approved reimbursement despite repeated attempts to resolve the matter.I have attempted to contact Turkish Airlines on multiple occasions regarding this issue, but my inquiries have either been ignored or met with unfulfilled promises. I believe this delay in payment is unacceptable, and I am seeking BBBs assistance in resolving this matter.I request that Turkish Airlines process my reimbursement immediately, as promised in their claim approval. I would appreciate any intervention from BBB to ensure that the airline honors its commitment.I have attached relevant documents, including my claim approval, correspondence with Turkish Airlines, and any other supporting evidence. Please let me know if additional information is required.Thank you for your time and assistance. I look forward to your response regarding this matter.Sincerely,

    Turkish Airlines, Inc. is NOT a BBB Accredited Business.

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