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Business Profile

Tree Services

All Stars Tree Solutions LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for All Stars Tree Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/24/2023 i called ***************** from All Stars Tree Solutions ( based on a paper advertisement received a week earlier ) concerning a branch of a tree which fell on a side road from a dead tree. All adjacent trees were fine. The initial estimate was $ ******** (including taxes). The tree removal was done on about 8/2/2023. In the afternoon of the same day, 8/2/2023 , ***** sent me a piture of a nearby tree which was broken. This 2nd tree was healthy before and not dead. Please note that there was no bad weather or high wind responsible for the damage to this 2nd tree. ***** mentioned that he has to remve a 3rd tree. The 2nd am 3rd trees cost was an addional $ ******** for a total bill of $ *********. During the early week of August 2023 , My wife and myself had Covid 19 and we were sick. ***** came to the house on 8/4/2023 asking for a check of $ *********. i paid him that amount with a personal check. A few days later when I and my wife felt a little better, and went to the area of the 3 removed trees, we found, to our surprise, a large amout of woodships covering the area. we never asked him to do that. At about a week later, when i felt better i called his ofiice ************ to have some informations concerning what exactly happened to the 2nd and 3rd trees and why he left a large amout of woodships. there was no reply. I also called his cell ************ on several occasion but got no reply.

      Customer Answer

      Date: 10/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by All Stars Tree Solutions LLC regarding complaint ID ********.

      Sincerely,

      *************************

    All Stars Tree Solutions LLC is NOT a BBB Accredited Business.

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