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Business Profile

Tree Services

Freeport Tree Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 20, 2025, I contracted Freeport ************ and spoke to ****, owner of the business, to come to my home to remove two tree stumps for the price of $400.00. They arrived on June 24 with their machinery but partially removed both tree stumps. I didnt realized that they didnt go deep enough to remove both tree stumps. The job was incomplete. I did paid them $400.00 cash. Soon after I realized the job was not completed since I wanted to plant a shrub in the same spot. I called ****, owner on June 28 to informed her that the job was not complete. **** told me to send a picture of the site and that she will get back to me. She text me and this was her response Ok yo le voy a mostrar a Ren para q valla a arreglarlo . She made an arrangement for **** to come that following Monday. It turn out to be no show. I waited most of the day and finally I called them back. Promised again the next day. I called them several times that week of June 30 but they continue to hesitate on coming because their machine broke down and they were backed up with work. ****, the owner did say the work will be done before the 4th of July. Im still waiting. They havent called or shown up to complete the job that I paid them $400,00.

    Customer Answer

    Date: 08/22/2025

    Better Business Bureau:

    At this time, I have not been contacted by Freeport Tree Services, Inc. regarding complaint ID ********.

    Sincerely,

    ***** *******

Freeport Tree Services, Inc. is NOT a BBB Accredited Business.

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