Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Window Tinting

Precut Auto Tint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Window Tinting.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 10/27/23, received 11/1/23 Order# ****** Below is a copy of what I ordered and paid for. I received the wrong tint. As in the kit is for a different car. I would like the kit I ordered. I was able to use the front windshield strip that I paid extra for with some modifications to make it fit. The rest of the pieces are too small and for a different vehicle entirely. I tried contacting them but their number is out of service. I submitted an email response. After researching the company I found numerous complaints with no response to emails. not able to reach business via phone and no result ion to problems. Precut All Window Tint for **** Mustang 1990-1993 **** Mustang 1990-1993 (AW-H)Brand: PrecutAutoTint Shade of Front Doors: 35% Medium, Shade of All Back Windows: 35% Medium, Rear Window Option: Single Piece ($8.99), Add Install Kit: Add Install Kit for $16.99, Add Windshield Sunstrip: Add sunstrip for $6.99, Add Duplicate Tint Order: No thank you, Add Headlight Tint Film: No thank you, Add Heat Gun: No thank you, Add Anti Fog Spray: No Thank You $66.96 USD Qty: 1 $66.96 USD Subtotal:$66.96 USD Shipping:$0.00 USD Tax:$0.00 USD Grand total:$66.96 USD Payment method:Credit Card Shipping method:Free Shipping Billing Address ******************* ******************************************************************************************** **********

    Business Response

    Date: 11/07/2023

    The customer needed a hatchback model, but ordered an incorrect model (base model) 

    We made and shipped the customer exactly what was ordered.

    Customer Answer

    Date: 11/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    Thanks for your order

    Order #******
    Ship to
    ***********************************************************************************************
    Precut All Window Tint for **** Mustang 1990-1993
    **** Mustang 1990-1993 (AW-H)
    Brand: PrecutAutoTint
    Shade of Front Doors: 35% Medium, Shade of All Back Windows: 35% Medium, Rear Window Option: Single Piece ($8.99), Add Install Kit: Add Install Kit for $16.99, Add Windshield Sunstrip: Add sunstrip for $6.99, Add Duplicate Tint Order: No thank you, Add Headlight Tint Film: No thank you, Add Heat Gun: No thank you, Add Anti Fog Spray: No Thank You

    $66.96 USD Qty: 1 $66.96 USD

    Subtotal: $66.96 USD
    Shipping: $0.00 USD
    Tax: $0.00 USD
    Grand total: $66.96 USD
    Payment method: Credit Card
    Shipping method: Free Shipping

    Billing Address
    *******************
    ********************
    ************ ******* *****
    *************
    **********



    ******************
    ********************** ** ********

     

    You can see the part number for my order ends in h for hatchback...which is the base model. The owner of the site doesn't know what he is talking about for this car. He only lists two versions for the car. The convertible and the base. There are in fact three versions of the car. One the hatchback. Its is the base and most frequently sold model by over 9 to 1 ratio. Then the convertible model. Lastly the notchback. The trunk car. This model represented less than 10% of the version of the fox body Mustang sold. He incorrectly sent me the kit for the convertible model which on his site ends in the letter P. I included a screen capture of my order receipt that I received from him. His site only lists two versions of the car and also lists the car model year as ***** which is also incorrect as the model range is *****. I only want him to send me the correct rear window glass. I emailed him and said I will cut the rear window glass he sent to use on the side windows. I paid for a a precut window tint for a hatchback version of my car. Already I am having to wait longer and perform extra work to make this work for my vehicle which is not right to begin with. For him to accuse me that I ordered the incorrect thing is an outright lie. Especially considering he doesn't even have the options of the model of the vehicle correctly listed or the year range correct either. After being unable to get information to contact him my search revealed his company is rated F by the BBB and he has numerous complaints against his various companies under different names operating selling tint out of ******** all in the same city. The address is also bogus as it is small house not a business. I'm sorry I ever purchased something from his company. I won't make this mistake again. It irks me that companies try and take advantage of consumers and provide 0 customer service and avoid listing or utilizing phone contact altogether. I knew I was buying an inferior quality tint for the price, but I ad least hoped to get a kit that would fit the car. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************




     

  • Initial Complaint

    Date:08/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 5/22/2022 and my order never arrived. I contacted the seller through their online request form since then over 5x and Ive emailed them. There has been no acknowledgment or response and I just wanted a replacement after being ignored numerous times I need my refund. This is horrible company to not get one response ever.

    Customer Answer

    Date: 09/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by Precut Auto Tint regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a photo transitioning tint film from this company on June 18, 2021. They charged me $124.99 for the front window set and their website claims that the film's "technology is backed by a 10 year warranty..." I have included a PDF of the webpage that states the fact in paragraph 2. About a year later it has stopped transitioning as it should and as stated by the company. I have sent a total of 3 emails to their direct contact email address as found in their FAQs ********************************** each spaced a calendar week apart with no reply to any of them. Seems they are ignoring all attempt to resolve the issue but were quick to take the money. I have included PDFs of the emails sent, their webpage stating the warranty coverage, their email to contact them and my order confirmation I received when I placed the order (order# ******).

    Customer Answer

    Date: 12/16/2022

    Better Business Bureau:

    At this time, I have not been contacted by Precut Auto Tint regarding complaint ID ********.

    Sincerely,

    *******************

Precut Auto Tint is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.