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Business Profile

Computer Parts

LC Way Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im submitting a formal complaint involving a fraudulent Amazon seller and ******* mishandling of a $2,000 return.I purchased a new **** OptiPlex 7010 Micro Desktop 2TB SSD / 32GB RAM / Windows 11 Pro for approximately $2,000 on ****** from what appeared to be the official **** Store. The product never worked properly, and after further inspection, I discovered the computer was actually used, originally sold in ******, and not shipped by ****, but by a deceptive third-party seller misrepresenting themselves under ****s name.After several frustrating attempts to troubleshoot, ****** eventually acknowledged the extraordinary situation and granted an exception to their return policy, allowing me to return the unit well after the standard 30-day window.I followed every instruction and returned exactly the computer I received. However, the seller later claimed I sent back a different, broken unit with different specs and serial number a claim that is 100% false. ****** sided with the seller without allowing me to provide evidence, and without investigating deeper. As a result, the fraudulent seller now has both my $2,000 and the computer.This is not a simple return dispute. This is a clear case of fraud, and ****** is enabling this behavior by:1.Allowing third-party sellers to pose as trusted brands like *****2.Failing to verify returns and enforce seller accountability.3.Blocking me from any further appeals despite my evidence and honesty.I am requesting the following:A full refund of the $2,000 I paid.A formal investigation into the third-party sellers deceptive business practices.Oversight and accountability from ******, who facilitated the fraud and refused to protect a long-standing customer.If this issue goes unresolved, others will be vulnerable to similar abuse. This incident has caused me significant financial stress and demonstrates a deeper flaw in Amazons seller oversight and dispute resolution system.Thank you for helping!

    Customer Answer

    Date: 07/11/2025

    Better Business Bureau:

    At this time, I have not been contacted by LC Way Inc regarding complaint ID ********.

    Sincerely,

    *** *******

LC Way Inc is NOT a BBB Accredited Business.

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