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Business Profile

Home Inspections

Ace Home Inspections of Upstate New York LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Inspections.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Hired ace to do a inspection on a house, I paid them 1,255, and they gave it to my realtor who now sold to another customer, I never told Ace to share my inspection with nobody but myself I was the one who paid for it, they clearly sent it to my realtor and she sold it to other customers to purchase the house, ace is unprofessional and unethical and I clearly would like my money back, they had NO rights to share none of my information, they should pay me back my money,

  • Initial Complaint

    Date:10/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ace Home inspections performed a home inspection and a septic inspection as well at the end of last year. We were told the tank was concrete and routine maintenance should make it last another 20 or so years. It's in the inspection report that the tank is in good condition. We had the tank pumped in the spring by another company and found out that the tank is actually a metal tank with some concrete around the opening, it it was rusted out and needs to be replaced. I made multiple calls to Ace and they either didn't return my call or said the owner was out of town. Finally after a few weeks of calling they sent someone out to look at it and confirmed that it was indeed a metal tank and that they would follow up with me. I never received a call and let me realtor know. She was able to get a hold of them and put me in contact with Sara who told me to file a claim and sent me an email with the website. I filed the claim and it was den I ed saying the septic wasn't covered. I paid extra for the gold package that had all the warranties and it wasn't a simple thing that was missed. It was a major issue that is costing me well over $15k. I have tried several more times and the owner has yet to call me or make any attempt to fix things. The owner of Ace Home inspections also owns a septic company and deffinetly has the means to make this right.

Ace Home Inspections of Upstate New York LLC. is NOT a BBB Accredited Business.

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