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Business Profile

Pizza

Carbones Pizza & Subs

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Carbones Pizza & Subs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carbones Pizza & Subs has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint for loveJoy location, On November 2,2023 I went inside the Carbon’s pizzeria, so I ordered off the menu above the counter, I ordered 1 large pizza half pepperoni half sausage and a whole ham sub.Thr price on the menu was lower than the woman charged me, I’m bringing this to your attention because it’s a on going issue because the woman who charged me told me that the price are not correct, the register is higher and her boss doesn’t want to change the menu price so it was higher buy $10. That a lot and she been dealing with this issue

      Business Response

      Date: 11/29/2023

      BBB spoke to the owner of the business and the following was relayed: Prices are subject to change without notice.  That is posted in 2 spots on the menu above the counter.  It is also posted online.   The reason that the prices have not been updated yet, and subsequently it is posted that prices are subject to change, is because businesses in the Lovejoy area have been given a grant to help with building updates.  We are currently in the process of getting all new stuff.  The grant process is tedious, they require multiple estimates on every job before the project can be approved.  Anyways, we are in the process of updating our building through this grant and once we update the new menu above the new counter will reflect the new prices.  As soon as we get things rolling all of that will be replaced.  In the meantime, it is clearly posted that prices are subject to change and any customer who inquires about prices is given accurate information.  

    Carbones Pizza & Subs is NOT a BBB Accredited Business.

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