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Business Profile

Ecological Services

UNYSE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecological Services.

Complaints

This profile includes complaints for UNYSE's headquarters and its corporate-owned locations. To view all corporate locations, see

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UNYSE has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • UNYSE

      346 Austin Buffalo, NY 14207

    • UNYSE

      1250 Scottsville Road #1 Rochester, NY 14624

    • UNYSE

      1012 Gates Ave. Brooklyn, NY 11211

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed a simple mold assessment on my home that sustained water damage. I did research and found that the NYS Department of Labor has a "Mold Program". I sought to find a contractor via the portal ************************************************************************************************************************************************************************************************************** I agreed to pay $860 and paid $500 upfront.

      They have been holding on to the report since yesterday, 10/19/23.

      They are now suddenly issuing a new invoice with an unagreed to price. A much higher price. They sought to collect lots of extra details about the insurance claim only to use it to upcharge. This is predatory behavior. Must also be reported to the Department of Labor.

      Business Response

      Date: 11/07/2023

      Our organization
      takes pride in working with our clients to address environmental health issues
      at home and work.  Ms. ******, the client, contacted us about conducting a
      mold assessment at her dwelling and advised us that she had recently had an unfavorable
      experience with a contractor who’d been hired to remediate her mold
      contamination.  She advised us that her insurance company paid for the
      remediation, but that she would have to pay for any additional
      assessment.   The client was advised of our fees, including optional
      sampling fees in conversation when she reached out to request the proposal, in
      our proposal (attached) and at the time of the assessment by the
      assessor.  Ms. ******’s complaint that we “sought to collect lots of extra details about the insurance claim only to
      use it to upcharge” is certainly not true, and not consistent with her original
      statement.   We're prepared to provide email
      correspondence with Ms. ****** to substantiate our claim or whatever you may
      request to eliminate this complaint. Andrew
      M*******, President UNYSE, LLC

      Customer Answer

      Date: 11/08/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  In order to resolve:, 
      I would like a prompt refund of my overpayment. The difference between invoice 1 and invoice 2.  
      Regards, 

      ***** ******

      Business Response

      Date: 11/17/2023

      The proposal provided by ***** details our policy for additional sampling and we reiterated that policy in the body of the emailed proposal to Ms.
      ******.  Furthermore, we obtained Ms. ******’s partner’s approval before
      collecting samples.  This is a standard industry practice that we
      have followed for over ten years.   

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