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Business Profile

Moving and Storage Companies

Amazon Relocation Services Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Amazon Relocation Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Amazon Relocation Services Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Amazons Failure to Process a Refund To Whom It May Concern,I am filing a complaint regarding Amazons failure to process a refund for a damaged product I purchased. Below is a detailed account of the issue:On January 3, 2025, I ordered a television from Amazon. It was delivered on January 4, 2025, but upon unpacking and setting it up, I discovered that the TV was damaged and did not function properly. I immediately contacted Amazon customer support and requested a replacement. They informed me that I should wait until January 8, 2025, for further updates.However, when January 8 arrived, I had not received any updates from Amazon via call, message, or email. I reached out to them again, and they informed me that the item was out of stock and that they could only offer me a return and refund. I agreed, and on January 9, 2025, Amazons personnel arrived and picked up the damaged TV.Since then, there has been no progress. In my Amazon account, the status now states that my return may have been lost. Previously, I was at least able to contact Amazon support via chat or request a call, but now even those options are unavailable. It has now been one month since my return, and I still have not received a refund or any resolution to this issue.Amazon has failed to fulfill its obligations under consumer protection laws by not providing the promised refund for a returned defective product. I kindly request that the appropriate consumer protection agency investigate this matter and assist in ensuring that Amazon issues my refund as soon as possible.I would appreciate any guidance on further steps I can take to resolve this matter. Please let me know if any additional information is required.

    Amazon Relocation Services Inc. is NOT a BBB Accredited Business.

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