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Business Profile

Property Management

Chestnut Holdings of New York, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Security Deposit Not Returned Violation of NY GOL ***** Dear BBB,I am submitting a formal complaint against my former landlord/property management company.I vacated the rental unit on July 18, 2025, and returned the keys the same day. As of today, August 4, 2025,I have not received my security deposit, and it has been more than 14 days.The landlord continues to claim the delay is due to the inspection. However, I confirmed with one of their own employees that the inspection was already completed. Regardless, under New York General Obligations Law *****(1-a)(e), landlords are legally required to return the tenants security deposit within 14 days of the tenant vacating the unit. If there are any deductions, the landlord must provide an itemized statement of damages within that same 14-day ********* has now been over 14 days with no refund and no itemized list. This is a clear violation of New York law. I am requesting that the full deposit be returned immediately, or that the landlord be held accountable for failing to comply with state regulations. There were no damages to the apartment when I moved out. In fact, throughout my tenancy, the landlord never fixed anything that needed repair, despite requests. I also want to make clear that all rent was paid in full, including the full rent for July, even though I moved out halfway through the month. I have added a pictures of the payment of July which was paid on June 28.Thank you for your assistance.Sincerely,********** ****** Your Former Address: *******************************************************:************ Move-Out Date: July 18, 2025

    Customer Answer

    Date: 08/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********** ******



     

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Chestnut Holdings regarding their failure to properly address issues related to our rent payments, lack of responsiveness, and unfair billing ************ household has recently experienced financial difficulties, which led to us falling behind on our rent payments. We have been actively working to resolve this issue and have received a breakdown letter and certified mail from Chestnut Holdings requesting payment. However, when attempting to make payments through their designated rent payment app, we found that the balance displayed is significantly higher than what is required to avoid eviction. Additionally, the app does not allow us to select a payment amount, effectively preventing us from making a partial payment.Due to this issue, we submitted a formal ticket with Chestnut Holdings to address the discrepancy. We were informed that we would receive a response within ***** hours. However, it has now been five business days without any resolution or follow-up, despite multiple attempts to contact them. Our eviction date is quickly approaching, and their continued failure to communicate has left us in an increasingly dire situation.Over the past several weeks, we have repeatedly reached out to Chestnut Holdings for assistance, only to be met with unprofessional and dismissive responses. Their lack of cooperation and transparency is not only unacceptable but also a violation of fair housing practices.I request that the BBB investigate this matter and hold Chestnut Holdings accountable for their failure to provide proper communication and assistance. I also urge them to correct the issue with their rent payment system immediately, as it is preventing us from paying what is required to avoid eviction.All we ask is for them to call us back and discuss our options! Please!

    Customer Answer

    Date: 03/31/2025

    Better Business Bureau:

    No response made by the business in reference to complaint ID ********.

    Sincerely,

    ****** *******



     

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: ************* Outage and Request for Reimbursement I wrote to formally report an ongoing issue and request immediate action regarding a power outage in my apartment, which has now lasted for almost 24 hours, and still the problem has not been resolve , theres no light and gas!!! Details of the Incident: - **Date and Time of Outage:** The outage occurred around 7 p.m. last night.- **Immediate Response:** I immediately contacted my children and reached out to the superintendent. He checked the breakers but was unable to restore electricity or gas.- **Current Situation:** As of now, at 4:30 p.m. the next day, there is still no power or gas in my apartment. Despite assurances that an electrician would be sent, no one has arrived.**Impact on My Living Conditions:**- I had to sleep in warm conditions without air conditioning, making for an extremely uncomfortable night.- The prolonged lack of power has caused all the food in my refrigerator to spoil, resulting in financial loss.**Request for Reimbursement:**Given the significant inconvenience and loss, I am requesting reimbursement for:1. The value of the spoiled food.2. Any other damages or losses resulting from this situation.I expect this matter to be resolved as soon as possible and for compensation to be provided for the inconvenience and losses incurred.

Chestnut Holdings of New York, Inc. is NOT a BBB Accredited Business.

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