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Business Profile

Orthodontist

I smile Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/2022 I signed a contract for ***** for Invisalign. Because I needed additional work prior to get the Invisalign from a general dentist I did not get any treatment until 8/2023. I got my scan early in July. I was called and scheduled an appointment for 8/30/23 at 9am. upon arriving the front desk receptionist informed me that my appointment was for 8/31/23. I informed her that I had taken the day off for my appointment and if she could ask if they had any time to see me 8/30 or if not to re-schedule my appointment for another day because I was unable to take two days off in a week. She asked and she said they were going to see me, but the office manager, ********************* approach the receptionist and while screaming at her she said that I can not just walk in when I have a day off and expect to be seen that I should return tomorrow. I got up and inform **** that I was not off that day, to have her fact right and that I can always come another day. she then followed telling me that she was not speaking to me and that I should shut up and sit and wait. After a big argument between **** and I she said that she did not feel like letting them see me on 8/30/23. I reply to her that I wanted to speak to someone else and she stated that she was the only person I can speak to because she was the manager. I asked her to then cancel my treatment and get a refund since I had paid 75% of the treatment and I only have done my scans. She refused to cancel the agreement and or refund the money. She also stated that she will charge ***** if I cancel for early termination which is not stated in the contract.

I smile Orthodontics is NOT a BBB Accredited Business.

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