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Business Profile

Express Shipping Services

Origen Cargo Express Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    a big tank full of valuable items a bed frame plus a bag of rice and a big oil outside of the tank was sent with this company on 4/12/2025 this company is an express company so it takes about ***** days max to get there which is what they tell us and has been received in past within that time frame. So after the time frame i gave it a week and a half more before i called, giving them time. so i saw that no one called so i called them and they told me that it was being held by customs that we have to wait so i said ok and then i called back a week later and the same excuse again then they added that bullets where found in someones tank so thats why it was being held i said ok a long time passed like weeks and still no tank no calls nothing and i called again and the person i spoke to told me it was being cleared that we would have the tank delivered by end of week never happened then i called again and they told me it was still in customs the stories just kept changing every time i called and spoke to different people. it is now august and my stuff has not been delivered and now they dont even pick up the phone. The phone does not even ring it just shuts the call down. I am very upset and i want my tank and everything that i sent pls help thank you.

    Customer Answer

    Date: 08/30/2025

    Better Business Bureau:

    At this time, I have not been contacted by Origen Cargo Express Corp regarding complaint ID ********.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to ship a box, container, a 2.5 gal of *********** a 50lb bag of rice and a 25lb box of parboiled rice to ******************. They delivered all but the 2.5 gal of ********** and the 25lb box of parboiled rice. I've been calling their office and they said it coming on the next shipment but still nothing. They offered to refund me for those two items. I called a few times regarding the refund and they said they had to speak with the *** over that and now they've block my number to where my calls don't go through. This issue has been ongoing since december 2024.

Origen Cargo Express Corp is NOT a BBB Accredited Business.

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