Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CITRIN CARDIOLOGY P C, I do not have a contract with DIREC ****, they did not provide me with the original contract as i requested.Creditor Name: DIREC MGMT (Original Creditor CITRIN CARDIOLOGY P C)Opened Date: 3/1/2023 Account Number: ****Higher Credit: $562 Correction to my credit report. I demand this account be removed from my credit report.

  Business Response

  Date: 12/24/2024

  This person has the wrong company. Direct Management is a *********** management company and not a medical company. The claim is from a medical company

  Please correct your records.

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a parking space in the garage level of *****************************************. Down the street from my residence. There is an annual maintenance fee of $305.28. I paid this amount in check #**** last year. In December of 2023 I received an email from *********************************, stating he will be deducting a $100 penalty fee from check #**** because my 8lb dog defecated outside the parking garage. I did not see the actions of my dog but after receiving the complaint I returned to the site in question to see for myself where my dog did her business and I could not find where the defecation took place. There is one ********** smaller than the diameter of a ***** on the ground that *************************** is faulting my dog for, but no signs of ***** I would like my $100 to be returned back to the annual maintenance fee. Thank you,*************************** ************

  Business Response

  Date: 03/01/2024

  Direct management is the management company for Alexandra *********** at ***** **** *** *************************** is part of the condominium and she was fined by the board $100 for repeatedly allowing her dog to relieve itself in front of the building and not picking up after the dog.

  Direct management is employed by the *********** and follows the boards instructions.

   

  if ****************** wants to file a complaint it should be towards the condominium not the management company.

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Im filing a complaint directly with Direct Management because they are the ones that I paid directly and they deposited my check. Ive attached a copy of the deposited check (front and back) for reference. 
  I would like to add that the check I submitted for was for the annual maintenance fee only, as you can see on the memo portion of the check I listed the dates and break down. The check was deposited then used for a different purpose. I dont believe they have the justification to take my money and allocate it for a different purpose.
  I would my check to be used for the purpose it was submitted for. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************