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Business Profile

Computer Gaming Center

BEAM by EyeClick

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Gaming Center.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been using the Eye Click system for about a year in our office, all of a sudden it stops working, after many attempts to speak to someone at the company, they tell us we need to pay a monthly fee to have this fixed. After discussion with office we decide to do that and pay the monthly fee all at once, since then we have not heard anything back from the company even though they are paid in full for the year, we are a busy pediatric dental office and this item gets used everyday while children are waiting for their appointments. They have been stringing us along and not being in touch with us about getting this repaired even though they have been compensated. I reach out daily with email and phone calls but nothing... this is causing our business a whole lot of distress and the system has been out since before the holidays. Please help us get a refund for the money we have spent so we can pursue another means of entertaining our waiting patients. Also would like to warn people about this company and the lack of customer service.Thank You ******** *****

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company Takes no accountability and does not return calls. We initiated a concern with a lease device in January and as of today, March 19th it is not resolved. I have written over 20 emails and left numerous voicemails with different areas of support. THEY JUST DONT CARE. They promised billing credits but that hasn't happened yet either.

    Business Response

    Date: 04/06/2025

    I understand the customer's frustration, but at the same time, my team is handling her case. The device installed at her location is relatively old compared to the devices we currently offer, which is a testament to the quality of the products we manufacture and provide.
    Since I currently have a shortage of available units, we offered the customer a solution with a different device, but unfortunately, it did not meet her satisfaction. I left her a message stating that I have no issue replacing her device with an identical model to hers, but this may take several months as the components are imported from abroad.
    She has not responded to this yet. In any case, our policy is that if the device is not functioning and I cannot provide an effective solution within a reasonable timeframe, we compensate the customer for the time the device was not operational.
    Therefore, the customer's complaint is unnecessary in this case, and I would be happy to resolve this directly with her to her satisfaction.

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Please see attached screenshots of billing and email communication. You can see that they take days and weeks to respond and when they do it is a new tech with the same questions and starting over. We were told back in January that our BEAM device was no longer supported and that we would need to switch to an **** device. This took over a month to get one in and then it was an inappropriate device for our space. A few months went by and they decided to send us another **** and it has the exact same issues as the other. Their response was completely inaccurate. IT WAS AFTER the second **** didn't work for the space when they surprised us with the info that we could in fact have a BEAM device back but it would take 1-2 months to get one. We agreed to this since the **** hasn't worked since January. Still no billing credits as promised.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** *****




     

    Business Response

    Date: 04/20/2025

    I understand your frustration and truly apologize for the inconvenience caused. I want to assure you that we have already stopped charging your account, and we are actively working on a solution to provide you with a replacement device.
    Unfortunately, due to a global issue with the supply of components, the shipment of your replacement device has been delayed, as has been the case for other clients as well. However, I have found an alternative solution and will ensure that a replacement device is sent to you within two weeks, provided that the complaint is removed from this platform.
    We are committed to resolving this matter to your satisfaction and appreciate your understanding and cooperation.

    Customer Answer

    Date: 04/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter IS IN MOTION to be resolved BUT IS NOT FULLY RESOLVED as of this date.

    Sincerely,

    ***** *****



     

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our school district purchased a Beam device by Eyeclick in February 2023. It was installed July 2023. The Beam worked for an entire year. On September 11th 2024, I submitted a Help Request to the company as the sound was not working. I as well as my co-working have submitted OVER 30 help emails to this company. They have sent a tech out to try to fix the device, he was unable to do so. They have sent additional sound cords however, we have not be able to get ahold of the company to reschedule additional support. This is beyond frustrating as our students have special needs and really enjoyed Interacting with the ***** Working with this company and their lack of support and response has been infuriating.

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription with this company. I emailed them saying I wanted to cancel the subscription on September 1st. They said it was taken care of and then the next day I was billed ***** dollars. I told them I wanted a refund and they said they would take care of it and it would take a couple business days to see it refunded. It is now the 14th and I have not been refunded.

    Customer Answer

    Date: 09/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************



     

BEAM by EyeClick is NOT a BBB Accredited Business.

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