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Business Profile

Colleges and Universities

The College of St. Rose

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Throughout the spring and fall semester I have paid 193,104 dollars in tution alone. In total including room board I have paid 35,500.00 dollars. The normal tution for an undergraduate student 18,061.00 . There are currently roughly 2,950 students on campus. With the campus closing due to finanical reasons I find the way Saint Rose handles their finances very suspicous.

    Business Response

    Date: 01/08/2024

    BBB spoke to college administrators and the following was relayed: We are an accredited college in New York State, so credits will transfer to other schools as long as those courses were passed.  We also have a "Teach Out" program going on right now to help and assist students with transferring their credits to other schools since we are closing in June.  And please tell this student to reach out to us here at the school directly and we will assist him in any way that we can.  We are happy to discuss and guide students, especially with this transition situation.  But as far as a refund goes- a refund is not applicable.  A service was provided and paid for.  Please reach out if you have any other questions or concerns or please invite this student to reach out to us directly for discussion, guidance, assistance.  Thank you.  

    Customer Answer

    Date: 01/09/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** ********
     

The College of St. Rose is NOT a BBB Accredited Business.

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