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Business Profile

Computer Hardware

MAGIX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for MAGIX's headquarters and its corporate-owned locations. To view all corporate locations, see

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MAGIX has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi *** - I can see that you have set your subscription to non-renewing, so it will already cancel automatically at the end of this billing period, and there will definitely be no further charges. I'm afraid I can't backdate the cancellation for you, we do require you to set it to non-renewing before the renewal date. However what I can do for you is match the price of the best offer we had in June, which was a flash sale 50% discount exclusively for existing customers. I will apply that coupon to your most recent renewal, which fell only a little bit outside that, and that will refund half of the cost, $59.94, to your account. I will do that now. You can of course use Web Designer for the remainder of the subscription - I can see you have been a frequent user of the software in the past, so I hope you will find some good use for it in the remainder of your subscription. Regards, Kate, Xara Billing

      Yes you can dispute the remaining 50% by speaking with your card company, just explain that you forgot to cancel and they will listen to your case and consider whether to process a dispute. Note the record shows your last usage was Feb 2024, you are also subscribed for our emails so we have kept in touch, the last invoice showed the renewal date as well, and you can cancel at any time by logging into your account and clicking cancel. We take all these things into account when considering a request for backdating a cancellation and under the circumstances think that a discretionary 50% refund is fair to both of us.


      I canceled this the July 1 2024 as stated in other emails saying i wouldn't be charged if I canceled on july 2 2024 I noticed they charged me on july 1 2024

    MAGIX is NOT a BBB Accredited Business.

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