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Find a Location

The D has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • The D

      301 Fremont St Las Vegas, NV 89101-5600

    Business ProfileforThe D

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    301 Fremont St, Las Vegas, NV 89101-5600
    BBB File Opened:
    7/18/1989
    Years in Business:
    24
    Business Started:
    11/22/1999
    Business Started Locally:
    1/9/2002
    Date of New Ownership:
    1/9/2002
    Business Incorporated:
    11/22/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Fitzgeralds
    • the D Las Vegas
    • Drock Gaming, LLC
    Contact Information

    Principal

    • Mr. David Tuttle, COO

    Customer Contact

    • Ms. Faye Muranaka, Director of Public Relations
    • Mr. Brian Swartwood, Risk Manager
    • Mr. David Tuttle, COO
    Additional Contact Information

    Fax Numbers

    • (702) 388-2230
      Primary Fax

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    D cancelled our room for *** after driving 6 hours to hotel. They said they were oversold by 8 rooms and couldn't do anything about it. I phoned them at 10:18 am to inform we were on our way and would be there after 5:00 pm. ******* said no problem, the room is yours and you are pre-registered. Take your time! We arrived at 5:15 pm to be told the room was sold and is no longer available. This was unacceptable behavior on ***. We turned around to drive back home after wasting 12 hours of travel, not to mention gas and our time. After speaking to reps, no one was able to resolve and couldn't explain what happened. Never ****************** there and be careful if you are traveling long distances thinking there will be a room for you!
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Heather B

    1 star

    08/23/2023

    This use to be one of my favorite hotels to stay in. My brother took 200 dollars off his card preceds to gamble and the slot machine kept rejecting his money.he went to one of the secruity in a red shirt they told him service desk will be able to help him a Hispanic chubby chick looks at him for at least 15 seconds racially profiling him wouldn't help him said he was getting hostile and called secruity Are you kidding me? How dare she play victim when he had ever right to get upset taking 200 dollars out of the atm that was fake. If he was non black she would of helped him but of course she racially profiled him just by her stares and immediately walking away. Luckily the male gentleman actually helped him so we get back to the room 4 hours later and the toliet flooded I called thw help desk they sent a technician out and the technician kept asking what happen as if we were suppose to know horrible experience

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