Business ProfileforDigestive Associates

This complaint is for Digestive Associates located at ********************************************************************. I've had three colonoscopies within a year and a half. The first two, *************************** said I wasn't cleaned out enough (even though I followed the directions on the solution they gave me) and I've had other colonoscopies and never had an issue. Finally, the third procedure was done on July 28, 2023. They found something but it needed to be discussed with the doctor. I had an appointment on August 11. I received a call from ***** in early August who said he'd need to postpone my appointment because the doctor would be out. I told him of my concern and I wanted to find out what my medical problem was. Could I see someone else in the office. He said no. **************** is the only one. He gave me an appointment for Sept 15 at 1:45pm and if they could get me in earlier, they'd call me. Well, they did call me back and moved my appointment from 1:45pm to 10:45am on the same day. (Big deal). Then, in early September, I received a call from April who said the doctor was going to be out and they'd have to yet again reschedule me for some time in October. I said this was unacceptable and I didn't want to wait any longer and that I needed to find out what my medical issues are so I could take care of it. ***** said she was sorry and could give me an appointment on either October 20 or 22. I said "You have appointments on Sundays now?" She said no, I'm sorry. Needless to say, I hit the roof with their incompetence and that they don't keep their minds on what they are doing. I told her I was reporting them. She did give me an appointment for October 17 at 8:30am. **** knows if they'll change it yet again. This service is unacceptable and I've requested my medical records because I no longer trust them with my care.