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Business Profile

Electrical Power System Backup Systems

Bluetti Power Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power System Backup Systems.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings, I purchased a solar generator and battery backup system from Bluetti on 7/25/22 for $ *******. Final delivery was on 7/28/22. I assembled the unit on around 8/6/22 and tested the charging system which worked fine. A few weeks later I assembled the unit on a dedicated shelf and attempted to use the inverter which failed upon use. The screen went totally dark and the unit would not turn on despite many attempts. I started calling Bluetti around the middle of September when I had an open time window and figured they could just repair my unit or send me a new one. I made many many calls to them and was never able to either speak to a person or leave a voicemail. Each call was greeting with an recorded message apologizing for how busy they were and directed caller to leave a voice message. Problem was the mailbox was always full. I figured if I kept calling I would eventually get a hold of a person or be able to leave a message to start the process. This was an incorrect assumption so I finally decided to attempt to contact service via email on 10/23. Finally heard back from them on 10/21/22 after sending 3 emails and promptly responded to their request for further information. Heard back again from them on 11/8/22 which asked for most of the information I had already answered to which I again responded. Never herd back from them again after that. After doing a bit of research I discovered they had many complaints of basically a complete lack of service and many defective products. Doesnt stop them from updating their ******* site and sending me promotional emails. Seems like fraud at this point and I worry they will go out of business. Thanks for your help

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a solar generator from Bluetti and it quit working with a calibration error. I have requested a warranty repair or replacement and the customer service is absolutely terrible I am requesting my money back from the purchase of the solar generator I cannot get any response from the company.

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a solar generator ep500 through indiegogo on November 13 2021 I received it in January 2022 the screen stoped working a month ago , contacted bluetti and provided pictures and videos , I was asked to send the unit back and they received it October 13 2022 I was provided a RMA number BPEP500202210040001 I keep sending emails requesting information when my replacement should arrive I was told the request was expedited but I have not heard anything Can you please help I paid $3,200 for this unit. Thank you I appreciate your help.

Bluetti Power Inc is NOT a BBB Accredited Business.

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