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Business Profile

Auto Customizations

Findlay Customs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle was originally dropped off on July 16 2024 for some color paint matching and some racing stripes, I was told vehicle would be done in 2 weeks the job took 2 months which completed the job on 8/20, on September 9 I called them about paint chipping, 2 moth later vehicle was brought back for warranty on the original work not done properly, I was told entire staff was replaces and job would be done properly and fast on December truck was dropped off again and another 6 weeks pass by before the truck can be picked up, 1 week after picking up the car paint starts peeling again, truck is then dropped off again and general manager refuses to meet or speak to me, truck is dropped off for the third time, spoke to new managers asked for my money back as clearly they are not qualified to do the job and they denied, the truck was almost new when it was brought to the business for custom work not there are gaps on the body lines , damaged body parts and truck looks like it was bought at a junk yard, I asked to meet with the general manager he confirmed the appointment and he never showed up, 2 more months have passed by my truck has been with the shop more than 1/2 a year in the past year, license plates have expired and every time I call I get told this week and every week they have another excuse, not to motion the time I have lost arguing with them I would like to get my money back and I can take my vehicle elsewhere that is qualified to do the job the total paid for this job was $3750, I have had to rent a vehicle every time i leave town on family events as this is my travel vehicle.

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