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Business Profile

Mailing Services

9 to 5 Ship & Print

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped through them and the package was lost. I was never given notice to secure insurance on my shipment by the company and the package was lost. I filed two claims, one with 9 to 5 for the shipping fee and one with *****. 9 to 5 refunded me the claim I made with them although kept the settlement from my claim with ****** 
    Tracking Number : ************  
    Ship date : Aug 01, 2022
    Case Number : **********

    Business Response

    Date: 11/18/2022

    Dear Ms. ********** 
     
    I was not in the shop when *** ******** sent the package but was there when he came in to receive his refund. 
     
    He was reimbursed for everything that ***** reimbursed to me. 
    He declined to buy insurance. Please see attached affidavit by ****** *******
    He refused to disclose the contents of the package. A red flag went up for me when I heard he sent it ***** overnight and refused to declare its' contents or buy insurance. 
    He told me the contents were worth $1800 but again refused to disclose the contents. 
    He created a ridiculous scene in my shop with several customers present , was verbally abusive and threatening to sue me, etc. Of course, then I had to ask him to leave the premises. 
    In reviewing the documents I see the amount he paid was $313.68 but I wrote the check for $313.63. I must have misread the amount. I owe him a nickel. He's not allowed back into my shop so perhaps I should just pay the 5 cents forward. 
    I am sending you this via email, but as we determined yesterday your emails are not arriving to me. 
    Please let me know if you received this. I will also fax it to you.
    My fax is ************ 
    Office is ************ or ************ 
    Please contact me if you need further info: 
     
    ******** ***** 
    9to5 
    Ship&Print 
     
    Attachments: 
    #1. My letter to *** ********* 
    #2 In House shipping form. Please note he did not request insurance or disclose contents. #3 Shipping receipt 
    #4 Print out of check by the bank 
    #5 Notarized affidavit of ****** ****** 

9 to 5 Ship & Print is NOT a BBB Accredited Business.

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