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Business Profile

Handyman

Kenneth Welch Property Manager

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint for my mom as she only speaks spanish.
    ****** ******* de ******** paid the security deposit in July 2024 along with pro-rated rent. The laundry room ceiling was coming down and had alot of mold. We asked ******* to repair it but it took him until almost the end of September to repair it. As it started getting cold, I asked ******* to install heaters as ****** was using a space heater. He said he would go the following day but all he did was take ****** another space heater. Four days later, ****** notified me that ******* had not gone by to install heaters so I texted ******* and told him space heaters use alot of electricity and if was going to deduct from the rent. ******* did not respond but he went and installed small wall heaters that barely let out heat. They heated the wall more than they heated the home. ****** still had to continue using the space heater that my brother in law had left for her. ****** notified me that the house was still cold and it had gotten so cold one night, her pace maker in her chest started hurting but she didn't tell me until a couple of days later. Then a mice problem started and she notified ******* and all he did was buy some sticky pads for ****** to use instead of calling an exterminator or trying to figure out where they were coming inside from. ****** is a very clean person and she is 73 years old and should not have to live that way so that is why we moved her out as soon as we could. ******* was already aware that ****** was going to be moving out because the apartment company where ****** had applied, contacted ******* for reference. He asked one of his workers if he knew when ****** was going to be moving out because he was already wanting to rent the house out to someone else. His worker ****** is a church friend of ****** so he had told her. There was no lease as there are no dates written in the rental agreement. I feel this is elderly negligence. ****** would like her deposit back please

Kenneth Welch Property Manager is NOT a BBB Accredited Business.

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