Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mufflers

Midas Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mufflers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my car in (1996 BMW 328is) for a routine alignment. While doing the alignment the technician broke the passenger inner and outer tie rod, resulting in my vehicle being undriveable.
    After getting my immediate supervisor, section chief, midas corporate, and my First Sergeant involved- They still would not budge. I was not informed of anything being seized, rusted, worn, or otherwise unserviceable. Simply got a call saying that my car was broken and that it would cost parts + labor from my pocket to repair. This is completely unacceptable as this is my wife and I's only vehicle. Also being quoted 600$ for a service requiring a 50-75$ part and 1-2 hours of time when done by an amateur.
    After calling and emailing midas corporate, the best the shop manager would negotiate to is "we will use your part, but you'll still have to pay us labor" which if i bought the part, and paid the labor- is completely for lack of a better word shafting me when it is the shop's mistake, and i was NOT notified that any work on the car may result in damage.
    I have repaired the vehicle myself, using the auto hobby shop on base, the part I bought, and 2 hours of my time. (the part being a set of passenger and driver side tie rods, costing about $115 shipped)
    This shop is notorious for up charging upwards of 400% on parts and labor estimates that are ludicrous. And most of the uninformed airmen/dependents on base, they simply do not know any better and happily get fleeced for their hard earned money.

    Business Response

    Date: 12/12/2024

    To whom it may concern, 

    The customer came in for an alignment, we were informed this vehicle has been sitting for a long period of time. Upon making the adjustments with a standard wrench on the tie rod nut. The tie rod separated, I attached pictures to show the rusted tie rod and the separation. The vehicle has extreme rust on the tie rods that has eatten away at the metal causing it to weaken. The tie rod part itself is approximately half inch thick of steal. For it to separate with pressure from a wrench, and a man, which that the part is designed to allow for such adjustments is a clear indicator the part is erroded and weakened. We informed the customer promplty when it happend, showed and tried to work with the customer from a discount to even as easy as the customer bring us the part and we would install it at no charge per customer service. Customer declined all offers. We did not charge the customer anything and pointed out that it's a good thing it happened here, given if driving the vehicle the right bump could of easily separated causing significant damages or even injury. 

     

Midas Auto is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.