Business Profile
Heating and Air Conditioning
Blue Ridge Heating & Cooling, Inc.
Reviews
Customer Review Ratings
Average of 56 Customer Reviews
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Review fromSara V
Date: 09/10/2025
5 starsA couple of years ago I bought an old mobile home. It needed work. The den had a heat/AC vent that nothing came out of. 3 other rooms had minimal heat come out of the ducts. I had the duct work cleaned out, the first time ever from what was removed from the ducts but that wasn't the problem. I then thought that maybe the heat pump was too small for this mobile home because I was told that the old owners burned up the heat pump because they turned up the thermostat why too high for it too handle I decided it was time to switch from an all electric mobile home to natural gas. I used a recommended heater/AC *** who promised to take care of everything including any needed duct work. They didn't carry through on their promise with the duct work. They did eventually give me the phone #'s of 3 duct contractors who never returned my phone calls or texts. My daughter found the names and numbers of 5 other duct work contractors. Blue Ridge Heating, Cooling Services was one. Blue Ridge Heating almost immediately responded to my text. They were the only ones who responded. After gathering information from me such as my name, address, phone #, email address and problem a friendly, cheerful voice phoned me. It was a rainy day today and in spite of that they sent out a very nice and knowledgeable technication. He not only evaluated my problem but he started to fix what he could. **** and a crew of a couple of others will be returning when they get the supplies that they need. I couldn't be happier and I've already started telling my neighbors that I found a company that responded to me and was stunned when they came out the same day. Coming out the same day may not always be possible, nor was it expected but that phone call saying that they were there for me and would do their best in helping me out meant so very much. Thank you Blue Ridge Heating/Cooling. I know that you will do a good job in fixing my duct work.
Blue Ridge Heating & Cooling, Inc.
Date: 09/19/2025
Thank you so much for sharing your story and experience with us. We know how frustrating it can be when issues with heating, cooling, or ductwork go unresolved, and were truly glad our team could be there for you. **** and the crew take great pride in being responsive, thorough, and doing whatever they can to helpeven on a rainy day.Review fromGary S
Date: 05/15/2025
5 starsVery knowledgeable, considerate in keeping house clean after work, friendly, arrived on time. I have confidence in there work and knowledge. Before doing any work they gave me an estimate, if unexpected work needed to be done they gave me a new estimate before doing work and only did the work with my consent. Having used them before I believe that their trouble shooting abilities are right on. They try to solve problems as economically as possible, instead of telling me I needed a whole new system because it was out production, they looked up the size and working characteristics of my coil modified my system to accept the new coil, which resolved in my paying 5000 dollars instead of ***** thousand dollars for a new system. Many companies will not do this, it is easier to just replace the system if it is outdated. I am very happy with any work they have done for me.Blue Ridge Heating & Cooling, Inc.
Date: 05/19/2025
Thank you for such a detailed and thoughtful review! Were truly honored by your trust and confidence in our team. Its always our goal to provide honest, cost-effective solutions, and were so glad you felt that reflected in the service you received. Going the extra milewhether its keeping your home clean, offering transparent estimates, or finding creative ways to save you moneyis just part of how we operate. Thank you for being a valued customer and for recognizing the effort we put into doing things the right way!Review fromMarilyn B
Date: 05/15/2025
5 stars**** was on time, courteous and professional. He got right to work in the attic cleaning the air conditioning unit and getting it ready for the summer. He took pictures to help me understand his recommendations but did not pressure me. When he was finished, he vacuumed the floor around the attic access leaving my home sparkling clean. I would definitely recommend Blue Ridge Heating and cooling for all your HVAC needs!Blue Ridge Heating & Cooling, Inc.
Date: 05/19/2025
Thank you ******* so much for the thoughtful review! We're glad to hear **** took great care of your systemand your home. From being on time and professional to leaving the area spotless, it sounds like he delivered the top-notch service we strive for. We appreciate your recommendation and look forward to being your trusted HVAC team for years to come!Review fromGeorge D
Date: 05/12/2025
5 starsThe service was excellent. ***** was very knowledgeable, professional and friendly. He gave excellent advice, diagnosed the problem quickly and fixed the ** unit!Thank you to the company for sending ***** out a few short hours after I called!!I would highly recommend Blue Ridge Heating and cooling! Well done everyone!!Blue Ridge Heating & Cooling, Inc.
Date: 05/19/2025
Thank you for the wonderful feedback! We're thrilled to hear ***** provided such excellent servicequick, professional, and friendly is exactly what we aim for. We're glad we could respond quickly and get your AC up and running again. Your recommendation means a lot to us. Well done, Kevinand thank you for choosing Blue Ridge Heating & Cooling!Review fromBuddy C
Date: 05/11/2025
5 starsBlue Ridge is a class act, beginning to end. ****, ******** and their team strive to provide the highest level of customer satisfaction and own what they sell. If something goes wrong, or there is a problem with a piece of equipment, they stand behind their work. Would give them 10 stars if we could.Blue Ridge Heating & Cooling, Inc.
Date: 05/19/2025
Thank you so much for your incredible review! It means the world to us to hear that our commitment to quality, integrity, and customer satisfaction shines through. The entire team truly appreciate your trust and supportwere always here to stand behind our work and make things right. Your 10-star sentiment put big smiles on our faces!Review fromJohn S M
Date: 04/24/2025
5 starsTechnician was on time, courteous, knowledgeable and explained everything in a way I could understand and I will take into account what he said to help determine the course to take. This was second service call that they came for ( one last year) and I have a maintenance contract with them also. Very pleased with every aspect of Blue Ridge. ThanksBlue Ridge Heating & Cooling, Inc.
Date: 05/19/2025
Thank you so much for the kind words and continued trust in Blue Ridge! We're glad to hear that your technician was prompt, courteous, and able to explain things clearlythats exactly the kind of service we aim to deliver every time. We truly appreciate your loyalty through your maintenance contract and are always here when you need us. Thanks again for your support!Review fromRaymond G
Date: 04/22/2025
5 starsVery cordial and informative technician, did a thorough job and reported his findings to me in clear language.Blue Ridge Heating & Cooling, Inc.
Date: 05/19/2025
Thank you so much! We appreciate the feedback!Review fromMichele F
Date: 03/30/2025
5 starsMy summer house was not holding temp during a very cold spell. **** from Blue Ridge found a way to get to my home quickly and saw the problem was a failed pump. Water was everywhere. **** not only made the repair so the home wouldnt freeze, but he also took extra time to clean up ***** water all over the laundry room. I was able to stay remote and have confidence that everything was back to normal. Blue Ridge is the best, have used them for years. Personal, highly competent care and maintenance at a reasonable cost.Blue Ridge Heating & Cooling, Inc.
Date: 04/16/2025
My summer house was not holding temp during a very cold spell. **** from Blue Ridge found a way to get to my home quickly and saw the problem was a failed pump. Water was everywhere. **** not only made the repair so the home wouldnt freeze, but he also took extra time to clean up ***** water all over the laundry room. I was able to stay remote and have confidence that everything was back to normal. Blue Ridge is the best, have used them for years. Personal, highly competent care and maintenance at a reasonable cost.Blue Ridge Heating & Cooling, Inc.
Date: 04/16/2025
Thank you so much for the kind words and continued trust in Blue Ridge! Were so glad **** was able to step in quickly and take care of the issue before things got worse. He truly goes above and beyond for our customers, and we're proud to have him on our team. It's always our goal to provide reliable, personal service you can count oneven when you're away. We appreciate your loyalty over the years and are always here when you need us!Review fromPhilip S
Date: 03/19/2025
5 stars12 years of good service. What more can you say?Blue Ridge Heating & Cooling, Inc.
Date: 04/16/2025
Thank you so much for your loyalty and support over the past 12 years! It means the world to us to have customers like you who stick with us year after year. Here's to many more!Review fromDominos Pizza J
Date: 03/04/2025
5 starsExcellent service **** got there quickly much appreciated and was very nice and got the job done quickly again much appreciated ! Blue Ridge is on the Ball .Blue Ridge Heating & Cooling, Inc.
Date: 04/16/2025
Thank you so much, *****! We truly appreciate your kind words and the shoutout to Nicohell be thrilled to hear it! We're proud to serve great folks like you and glad we could get the job done quickly and efficiently. Blue Ridge is always here when you need us!
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